Yeah, looks like they are making the profit by using my coins

Your order is in the queue to be refunded. While the order refund is in the queue, our accounting team will confirm the refund wallet address, and the amount, and after these are validated, your refund will be processed.
Regardless of the market movement, you will get the full deposit amount back to your sender's address. We will keep you updated once your refund has been processed.

Thanks for your understanding and for your cooperation.

[/quote]
At what rate did you convert BTC to ETH? The one you sent or installed a new one? If the exchange rate has become unprofitable, will you require them to recalculate the exchange rate?
[/quote]

Not sure, looks like  it may take several weeks. Here is the answer

Your refund has already been initiated and waiting for further review and execution.
We are trying to expedite this process to the best we can and it will be completed as soon as those further checks are completed. We will be in touch with you as soon as there is an update.

[/quote]
Have you been given your ETH or is there still a KYC check in progress?
[/quote]

not yet, still waiting for

[/quote]
Were you ever able to figure out which exchange it was that received the coins? 
[/quote]

Yes. This one https://n.exchange/about

Thanks everyone for the suggestions!  Just received this message, hope it will be sorted shortly.

Order Refund Initiated
We are processing your refund, please expect the notification to your email address.

I've no idea, sorry

[/quote]
instant exchange available from within the Exodus wallet? 


[/quote]

Yes it's available within the Exodus wallets.

@dash0520, would you mind telling us to which exchange your coins were sent?

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The exchange transaction between my wallets BTC to ETH. As I mentioned before, I passed KYC identity verification previously
and have done same again at the time this happened. The question is how did they withdraw the funds from my wallet? Did they logged in into my account?




 

 I think they are asking for KYC because of the amount. [/quote]

I've done it twice already.

I'm dealing from the begging directly with the exchange's support.

Assume I have every right to know why my account is frozen and what is the reason for money holding. I keep asking them this question every time and there is no reply. I've no idea how the BTC been originated and where they comes from, same as I have no idea who previously owned the banknotes in my packet. The purchase (P2P) confirmation had been sent to them at the begging. Its a bid over 7K usd

Thanks

I've had an exchange frozen a week ago and received an email from Exodus.

Hello there,
We have noticed some exposure to high-risk services on your wallet, and we would need to do a quick verification (KYC).

Since I've done the verification a few months ago, this email  surprised me a lot. Anyway, I've uploaded my data a second time and the wallet balance just disappeared after right away.

The answer is:
Hello there,
Your funds are frozen and will not be shown on your wallet until the verification is not completed or is still ongoing.

I wonder are they logged in into my account and withdraw the money ? Or what is happening?
All my emails now being ignored. Any suggestions?

Thanks

I've sent an email to the support 2 days ago with all details, my wallet key, I also indicated my voucher and explained you that I've chosen the "Sweep Them To Different Address" to my other wallet. Confirmation "Finish All your chips has been withdrawn" have been received. 
But still haven't yet received the money since. Can you please have a look into my problem? Thx

How long does it usually take? I've sent yesterday BTC payment from my wallet equivalent to 1000 usd and received confirmation message the deposit was successfully received, after withdrawal received the message that all your chips has been withdrawn. But I've never received the BTC back since yesterday. Is that taking that long or what is the problem exactly?