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Showing 10 of 10 results by davidporsta1097
Re: winz stole my bought bonus games with no return of money
I sincerely apologize for the delay in getting back to you and for the inconvenience caused by your experience with the bonus buy rounds in Bonanza Billion and Penny Pelican.
After reviewing your case, I can confirm that the stuck bonus rounds were closed unexpectedly. As a result, we have now compensated the amount directly to your account. Please check your balance, and let us know if you need any further assistance.
After reviewing your case, I can confirm that the stuck bonus rounds were closed unexpectedly. As a result, we have now compensated the amount directly to your account. Please check your balance, and let us know if you need any further assistance.
Hello, I confirm my funds are back to my balance, and thank you for the 50 free spins, it's nice to have a little fun after this situation although I was disappointed.
I'm happy the desicion was reversed, without this post I would lost my money.
Thank you to everyone who replied this post. I consider it as happy end
Re: WINZ.IO — WIN $10,000 IN WHEEL OF WINZ ✅ WINZUP LOYALTY: 35% IN REWARDS 💸💸💸
Avoid this scam casino. took my bonus games
https://bitcointalk.org/index.php?topic=5533565.msg65112198#msg65112198
https://bitcointalk.org/index.php?topic=5533565.msg65112198#msg65112198
Re: winz stole my bought bonus games with no return of money
Hello,
I want to explain my following situation in details:
last week I bought a bonus game in slot game Bonanza Billion from Bgaming, the game was stucked and show me blackscreen.
Good, later I bought an another slot game Penny Pelican from same provider Bgaming, stucked again.
I think was a bad internet connection or whatever, so try to play it after 2 days, the bonus games are closed.
I checked my history and I only won the standard amount(The amount you get once the bonus game starts.)
TIME GAME NAME BET SUM WIN
19 Feb 2025, 20:18
Penny Pelican
525 USD
35 USD
19 Feb 2025, 20:15
Bonanza Billion
500 USD
15 USD
The result is, I bought bonus game for 2x500 USD, and only get the standard amount at the beginning.
I have talk to support, support explain that the bonus games are closed with no money return. They said there was a win conduction
(The bonus rounds were not played, they simply closed the bonus game)
I want to explain my following situation in details:
last week I bought a bonus game in slot game Bonanza Billion from Bgaming, the game was stucked and show me blackscreen.
Good, later I bought an another slot game Penny Pelican from same provider Bgaming, stucked again.
I think was a bad internet connection or whatever, so try to play it after 2 days, the bonus games are closed.
I checked my history and I only won the standard amount(The amount you get once the bonus game starts.)
TIME GAME NAME BET SUM WIN
19 Feb 2025, 20:18
Penny Pelican
525 USD
35 USD
19 Feb 2025, 20:15
Bonanza Billion
500 USD
15 USD
The result is, I bought bonus game for 2x500 USD, and only get the standard amount at the beginning.
I have talk to support, support explain that the bonus games are closed with no money return. They said there was a win conduction
(The bonus rounds were not played, they simply closed the bonus game)Bump for this scam thread.
Re: winz stole my bought bonus games with no return of money
What kind of evidence do you need?
I try to contact live support, but they tell me it is closed, with no funds return.
how about the screenshots of all the conversations you've had with their support? also, I don't know if it will show on your betting history but if possible you should also show the transaction of the bonuses you bought while playing on their slot games. I try to contact live support, but they tell me it is closed, with no funds return.
I have the email reply from the support team, but it is not english.
Everything I described here all true, the bought bonus games are in my game history, I can provide it.
Don't worry much about language barrier. Google helps us a lot with its Lens app. I'll "translate" it for you if you upload them here while quoting for visibility at the same time.
Meanwhile, though it's probably too early to bring the big gun... yahoo62278, paging you to bring this to your attention, just in case we need you to do us a favor by reaching the owner, suppose their rep doesn't pop in here within the next couple of days?
Not sure why they would close the bonus rounds, seems like the rounds would play at some point. Also not sure why you would play the same provider for $500 a pop if you were already experiencing issues? Did you do some regular spins and it worked fine? Did you try a different browser?
If winz tell me, that the bonus rounds were auto played until end, I would be fine and take the situation that I lost a lot, but unfortunately, winz decide just to close it without return any money
Re: winz stole my bought bonus games with no return of money
Different browser not working and it is not important anymore in this case.
The fact is, winz has stolen my game rounds and not willing to return my money.
2 high value bonus rounds. And only gave me the standard winning.
The fact is, winz has stolen my game rounds and not willing to return my money.
2 high value bonus rounds. And only gave me the standard winning.
Re: winz stole my bought bonus games with no return of money
Let me show this in the public (translated in english)
We have reviewed your situation, thank you for your patience.
The provider has checked and came to the following conclusion: bets were placed without any problems, but the game round was not completed by you. As a result, both rounds were automatically closed by the system after 24 hours.
If you have any further questions, please contact our support team.
Thank you for your understanding!
Best regards,
Winz.io Team
Is it really fair to closed it without playing the bonus rounds until end?
I paid 1000 USD, and only won the standard amount. There was no spin round for the slots.
We have reviewed your situation, thank you for your patience.
The provider has checked and came to the following conclusion: bets were placed without any problems, but the game round was not completed by you. As a result, both rounds were automatically closed by the system after 24 hours.
If you have any further questions, please contact our support team.
Thank you for your understanding!
Best regards,
Winz.io Team
Is it really fair to closed it without playing the bonus rounds until end?
I paid 1000 USD, and only won the standard amount. There was no spin round for the slots.
Re: winz stole my bought bonus games with no return of money
What kind of evidence do you need?
I try to contact live support, but they tell me it is closed, with no funds return.
how about the screenshots of all the conversations you've had with their support? also, I don't know if it will show on your betting history but if possible you should also show the transaction of the bonuses you bought while playing on their slot games. I try to contact live support, but they tell me it is closed, with no funds return.
I have the email reply from the support team, but it is not english.
Everything I described here all true, the bought bonus games are in my game history, I can provide it.
Re: winz stole my bought bonus games with no return of money
any chance you can provide evidence supporting your claims? I am not saying that you are lying but it is for the better to have posting a complaint like this.
winz.io has a forum representative here(winz.io) who was online yesterday, I'll them a PM informing them about this thread, perhaps they can give more information about your issue. just to be clear, just because I sent them a PM doesn't mean that they will suddenly go on this thread and fix the issue.
winz.io has a forum representative here(winz.io) who was online yesterday, I'll them a PM informing them about this thread, perhaps they can give more information about your issue. just to be clear, just because I sent them a PM doesn't mean that they will suddenly go on this thread and fix the issue.
What kind of evidence do you need?
I try to contact live support, but they tell me it is closed, with no funds return.
winz stole my bought bonus games with no return of money
Hello,
I want to explain my following situation in details:
last week I bought a bonus game in slot game Bonanza Billion from Bgaming, the game was stucked and show me blackscreen.
Good, later I bought an another slot game Penny Pelican from same provider Bgaming, stucked again.
I think was a bad internet connection or whatever, so try to play it after 2 days, the bonus games are closed.
I checked my history and I only won the standard amount(The amount you get once the bonus game starts.)
TIME GAME NAME BET SUM WIN
19 Feb 2025, 20:18
Penny Pelican
525 USD
35 USD
19 Feb 2025, 20:15
Bonanza Billion
500 USD
15 USD
The result is, I bought bonus game for 2x500 USD, and only get the standard amount at the beginning.
I have talk to support, support explain that the bonus games are closed with no money return. They said there was a win conduction (The bonus rounds were not played, they simply closed the bonus game)
I want to explain my following situation in details:
last week I bought a bonus game in slot game Bonanza Billion from Bgaming, the game was stucked and show me blackscreen.
Good, later I bought an another slot game Penny Pelican from same provider Bgaming, stucked again.
I think was a bad internet connection or whatever, so try to play it after 2 days, the bonus games are closed.
I checked my history and I only won the standard amount(The amount you get once the bonus game starts.)
TIME GAME NAME BET SUM WIN
19 Feb 2025, 20:18
Penny Pelican
525 USD
35 USD
19 Feb 2025, 20:15
Bonanza Billion
500 USD
15 USD
The result is, I bought bonus game for 2x500 USD, and only get the standard amount at the beginning.
I have talk to support, support explain that the bonus games are closed with no money return. They said there was a win conduction
(The bonus rounds were not played, they simply closed the bonus game)