Cex.io is keeping my btc hostage for exactly 1 month. They asked for kyc, I've sent all documents and still no respons AFTER 1 month. so yeah.

Ticket: 485138 Userid: UP111791395

To clarify: I am not saying it is a scam because I have had previous transactions with them and they paid but they are VERY VERY VERY BAD at customer service. At this point I don't even want to sell my btc anymore I just want it returned so I can hold it so if @CEX could tell their coleagues to just return my btc and shut down my account that would be great because I sure as hell am never goin to return to your exchange after this is resolved.

1.44 btc held hostage for about a month.
I feel you bruh.

I think that's the wrong guy c-cex.com<>cex.io

I'm mainly interested if this is a regular happening on other exchanges too.
Has something similar happened to any of you guys here ?

Right now I'm on https://www.actionfraud.police.uk/report-fraud-about-you chatting with a fraud specialist from their department about filing a fraud report for cex.io.

They've held my bitcoin hostage since the 19th of January citing some bs kyc verification and when I gave them all kyc related documents they asked for a print screen of mining operations which I'm pretty sure 80% of bitcoin traders cannot produce because they are obtained through mining alts or trading them.

So yeah ... here's a print screen if @CEX thinks I'm joking.

https://imgur.com/a/PM71v

Solve this in 24-48 hours or the complaint goes through and then you can solve it with the fraud dept of uk police. If you're gonna keep my heard earned bitcoin after hoodling for 4 years at least say it out right don't invent bs requirements and keep it in limbo pending forever.

Ticket: 485138 Userid: UP111791395

Hi Septimus, I opened an account a few days ago and I understand you guys are full with verifications but I sent everything required for verification up to tier 3 and yesterday your guys only bumped me to tier 1 ... I mean if they were verifying my account and were already at it why didn't they finish it all the way up to tier 3 ?

Account id AA66 N84G WCAU JUSY

Could you do me a solid and bump my verification request please ?

Much obliged and Merry Christmas !

don't!
bother!
contacting!
wait it out!

@cex please tend to my ticket Request #485138 . I was rejected for a withdrawal via bank account and soon after I got an email stating that I needed to fill in a pdf stating my sources of income and whatnot. I'm just trying to sell a few btc I mined 3 years ago and don't want so much hassle. I submited the PDF and now I'm waiting for answer.

PS: My credit card was deleted from my account, why is that ?

Hi, I've made a withdrawal request for 4 days and no response. The request was for bank transfer. I would like to have this go through or cancel and make it through credit card because this is taking way too long. My userid is up111791395 and my support ticket is: 446599.

PS: What I'm seeing on the cex.io reddit is disturbing, there's a guy there with a similar amount and situation that has been in pending for over a month ... I really hope it doesn't get to that .... thanks.