If you are able to withdraw your winning funds then this complaint will be considered resolved. So now you should change the title of this thread to Solved. And share your experience with this casino so that other gamblers can benefit from knowing about this casino in advance.

They did.

The complaint closed marked as unresolved and thus lower the rating of the casino on their platform. The mediator also set a black point. Not sure what that is, but I am assuming that's like penalty score. The next step you can do if you want to proceed with the case is --as suggested by CG-- to file a formal complaint to their license provider, gaming-curacao.

https://i.ibb.co/JdTJskq/the-verdict.jpg

Yes please, keep us informed ! I am very curious about the ending of your dispute with them.

Running a business in this industry is tough, especially when we're talking about people's hard-earned stacks. Trust from your clientele is the backbone, and when shade gets thrown, it's vital to clear the air, no time to waste. Ain't no doubt, keeping those books clean is key to lock down a rep as a dependable casino. Transparent dealings make waves in the forum, and it's mad important to keep it that way.

Remember the casino's got a rep to uphold and dollars to make too. It's a give-and-take, with the house laying out chances for their players to cash in, and the patrons making it rain right back. So the casino's gotta be on point, squashing rumors quick and keeping it real, while members gotta meet them halfway, working together to iron out any beef that pops up.

Finally, the forum's members need to have faith, and the casino needs to expose all the shady dealings. It's a mutually beneficial atmosphere, so long as everyone involved plays fair. Here's hoping that the casino clears things up and maintains on giving its regulars what they want!

I just went to check the thread on Casino Guru, the last two posts are still awaiting moderation and validation.

I hope OP can get his funds back, if it is indeed proven that he did not abuse the welcome bonus system.

From my point of view Wintomato has a rather vague way of communicating, extremely condescending with OP. And even if OP is a bonus abuser and they can prove it, in my opinion it's always better to keep your distance from such a casino manager, who takes days to respond, and once he deigns to respond is condescending.

We have so much choices and opportunities to play online with cryptos, I'll prefer safe and recognized websites. Too much suspicions and lack of reactivity from their team, even if they are not scamming OP in reality, I think we can find better places to gamble anyway.

Your problem is a little complicated, because you don't have any evidence as other members say like screenshots as proof that you really haven't done anything wrong.
Some people here will also be confused about responding to your problem because you only have proof of transferring your deposit.
Even if you have proof of your chat with support it will be much better to corroborate your accusations.

Hello Dear Bitcoiners,

I'm sorry for the late reply;

This player abused our bonus policy, created multi accounts and was obtaining deposit bonuses; Our deposit bonus is the super generous we really give the players significant gifts;

We we identified common IP addresses (non VPN) and also  device fingerprints; We have all relevant proves and ready to provide proves to any legal entity;
Our bonus policy is generous and clear at the same time, we give it only once not 10 times;


Even  his Bitcointalk account is not genuine; Newly created only for scam acquisition;

So you claim this is your first and only account and you have never had one before on Wintomato where you have also used welcome and deposit bonuses to your advantage?
Where and how did you create this account?
Do you access it from your home or public IPs?
Personal or shared computers?
Do you use VPN or change your IP for any reasons?
Do you share your home with family or friends who might be gambling on Wintomato?