I have an issue with bittrex so im going to drop this in here in case anyone could help me. I used the electrum wallet instead of electron cash wallet (without realising it until it was to late) to send some bitcoin to bittrex. So i sent 0.5 btc to an address that was not my btc address (it was my btc cash address in bittrex wich on the original btc blockchain doesn't belongs to me). I asked bittrex if they could please refund me back that money, since its technically possible as they have the private key for my btc cash address and the same key can be used for the address on the other blockchain.
They refused helping me, and pointed me to a link on their website saying that only deposits of more than 5000$ would be recovered, as it was a manual operation blablabla....1700 dollars is a lot of money for me and i cannot understand that a exchange service (any service) refuse to help their costumers, even when they are taking a fee for it. Also note that the article they pointed me to was written only several hours before i screwed and given the fact that btc cash is so new also they could have given a grace period of some weeks to people get used to...