So I don-t understand why the bet is considered Loss. Someone can help me?
The 'general terms' clause and the 'match result' clause says this:
General Rules
Default setting is Result, which will settle the market as soon as the point that decides the outcome of that market is confirmed. In the event of a retirement, already-decided markets will stand and uncompleted markets will be voided.
Match Result
Market is settled after the final point of the match is confirmed. If match ends with retirement or default, market will be settled according to Exceptional Winner Settings.
Based on the general terms, your bet should have been voided. But there is a different rule of "Exceptional Winner Settings" in the match result clause. Perhaps, your bet was counted as loss for the '
Exceptional Winner Settings'. You have to ask them how the decision was taken. BTW, Houkes had won the first set, and was ahead in the second set too.
the assistance said me that they are waiting the responsible for the sports section. Thank you for your consideration. I will let you know how this story ends