FWIW, those of you that said "keep fighting, you'll eventually get it," were correct. After 5 days, I ended up getting most of my funds.

I still won't be using this service ever again. I shouldn't have to fight made up rules, incorrectly applied, with shitty support. There's plenty of competition for my business.

I love the internet. Everybody's an expert. I probably faked this because I'm such a n00b. You can tell by the pixels.

http://imgur.com/a/2OXsY

There's already been a few threads on this, but it seems worth warning people again. Cloudbet is refusing to allow me to withdraw my funds. I've been trying for 5 days now, had multiple support tickets closed without response. I've included their latest response below. Note that they are citing two "rules" that are nowhere documented on their site.
1. You have to make a wager (I did)
2. You have to withdraw to the same bitcoin address (I no longer have access to that wallet)

Fortunately, my case is "only" .15 BTC so not that big of a loss if I can't get it. Either way, I won't ever be using their site again -- good luck to you if you do.

--------------------
Adrian (Cloudbet)
Mar 21, 12:08 UTC

Hi,

Thank you for contacting us.

We notice that you have deposited and are now submitting for a withdrawal without having made any wagers. Can I ask that you explain your reasons for doing this?

If you wish to withdraw without making use of Cloudbet's services, you will need to withdraw to the same wallet address that you made your deposit from. Once this is done, please contact support again and we will check the destination address.

Best regards,

Adrian

Cloudbet Support Team