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Showing 8 of 8 results by fwf
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
fwf
on 09/04/2013, 20:12:17 UTC
I just got a reply to an e-mail I sent to Charlie yesterday regarding a transaction that didn't go through. He sent me a new MtGox coupon code, but it was only for the original amount ($95) which was the price of 1 BTC back on March 28, the date of the original transaction. I've sent him an e-mail requesting the difference.

URSAY - I guess you can take me off the 4/8 list.

Thanks Charlie/Yankee and URSAY

Update:

I got the difference! Thanks Charlie / Yankee!
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
fwf
on 09/04/2013, 00:17:28 UTC
I just got a reply to an e-mail I sent to Charlie yesterday regarding a transaction that didn't go through. He sent me a new MtGox coupon code, but it was only for the original amount ($95) which was the price of 1 BTC back on March 28, the date of the original transaction. I've sent him an e-mail requesting the difference.

URSAY - I guess you can take me off the 4/8 list.

Thanks Charlie/Yankee and URSAY
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
fwf
on 08/04/2013, 16:54:59 UTC
I made a Cash > ZipZap > Bitinstant > MtGox transaction on March 28, and still have not received funds.

After numerous exchanges with support and an e-mail from Charlie himself, I have to conclude that my money is just GONE!

I have PMd URSAY with my info, but never got a response. I have received several e-mails from support telling me to use a long expired MtGox coupon code. I don't know what else to do.

I appreciate your help, but I've had this conversation many times during the past week, so I'm not looking forward to any resolution to this problem.

Finally, my original order (more than a week ago) was when Bitcoin was trading at less than $100, so even though Charlie "guarantees the difference", I doubt I will ever see that.

I would avoid Bitinstant until this mess gets straightened out.


OrderID: 5c351ed7-76ab-4dd6-a47d-71d98e7e82ce
EventID: 37518d03-aa2d-4674-bd43-806c39d8b08d
Post
Topic
Board Beginners & Help
Re: MtGox account question
by
fwf
on 06/04/2013, 23:47:42 UTC
You can use your account name, aswell.

Do you mean User Name?
Post
Topic
Board Beginners & Help
Re: MtGox account question
by
fwf
on 06/04/2013, 22:29:18 UTC
Great! Thanks!
Post
Topic
Board Beginners & Help
Re: MtGox account question
by
fwf
on 06/04/2013, 21:58:08 UTC
bump

No MtGox users?
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Topic
Board Beginners & Help
Topic OP
MtGox account question
by
fwf
on 06/04/2013, 21:09:03 UTC
I opened an account at MtGox last week. My account number was a six digit number. I was able to fund it using that number using Bitinstant.

For the past couple of days now, when I log on to MtGox, my account number shows as: The letters MT, two extra digits, my original account number followed by an X.

I want to add additional funds using Bitinstant, but I don't want to send to the wrong account number. (Been there, done that and still trying to get it sorted out!)

I've sent a couple of e-mails to MtGox support but so far no response. Anyone using MtGox have an account number longer than six digits?

Thanks
Post
Topic
Board Beginners & Help
Re: Introduce yourself :)
by
fwf
on 06/04/2013, 20:50:26 UTC
Hi all!