Reading through last pages of this thread I'm everyday more convinced that the future of sportsbetting belongs to onchain project where everything is decentralized and much more transparent.

Really sorry for that guy but trusting a third party with that huge amounts is a gamble by itself imho.

Hyp3 - I've just checked with our payment teams and your withdrawal should now have been processed, apologies for the delay.

AGD815 - Ginelli/Antonioo's case was solved when we received a report from our providers that we didn't feel proved conclusively the use of third party software, despite our ongoing suspicions about their gameplay.

As a result of the investigation we will also be removing certain functionality within the Live Roulette game in question that was central to the suspicious behaviour. Based on the feedback from Ask Gamblers we will also be raising the bar in terms of the level of proof required from our providers to enforce our rules around suspicious activity.

Swofty - I haven't responded on AG yet as I haven't received any further updates on the investigation. As soon as I get some additional information I'll respond there and here, and our support teams will be in touch directly.

Thanks,

Ronnie @ Cloudbet

Evening all,

Apologies for the lack of responses, I’ve been at a conference this week.

I’ve finally have some good news to share on one of the ongoing issues being discussed. I’ve posted our response on AskGamblers but also wanted to share here:

Cloudbet Casino - Problem withdrawing 38 BTC

Antonioo - We have concluded our investigation, and based on new information from our gaming provider, have made a decision to reopen your account. Your withdrawal requests have now been processed.

I can understand your frustration with the delay, but with this type of investigation its necessary to be diligent to ensure a safe and fair gaming environment for all of our players.

We have disabled the games that allowed these exploits until further notice.

Muxen5 & Abright135 + Others - I’ve noticed a few reports from players in France, Holland, and Australia claiming that they are somehow blocked from our site. This was definitely not intended, and our teams have now solved the issue to allow access again. Apologies for the downtime, and thanks for your patience while this was resolved.

I’m aware that there are some other issues being discussed here, and I’ll respond to them as soon as possible when I receive updates from our teams.

Finally, I’d just like to reassure people speculating about our ability to pay out - we are still processing withdrawals as usual and our bankroll is as high as it’s ever been. We simply have to ensure that we follow our set processes and investigate thoroughly when accounts are flagged, otherwise we are inviting every dishonest player online to come and try their luck.

Thanks, and have a great day!

Ronnie @ Cloudbet