Alright cashout has been completed successfully. Thank you to all who helped get to the bottom of the issue.

Alright, now retrying the cashout, hopefully everything goes smoothly this time.

Ill update the status of my withdrawal attempt. So far it has been about 4 hours since I have tried and the system hasnt sent the btc as of yet.

Update: 6 hrs now, withdrawal hasnt cleared yet.

Thanks stunna you are great. With that I must say that you are indeed reputable in every form of the word. Thank you for taking the time to get to the bottom of the issue. As far as any bad feelings with the site I dont have any I just wish whoever is sitting at the support desk was not so quick to pass judgement then completely ignore people.

Update: Stunna says that he will come to a verdict in my case within the next 24 hours. I will update this accordingly.

i have sent the story to you again. I dont know what else to say about it and its been like a week. but in i understand the reluctance but i never tried to screw you guys over and ive been trying to get to the bottom of this for about a week now and i really didnt want to have to put it out in public like this because others have said you all would fix the problem in private.

ill send u the story again in a moment. if i was trying to get 12.56 btc from you then why have i never asked for 12.56 btc from you. you said all my requests failed (even though i only remember clicking cashout 1 time/i may have refreshed after a little while im not sure) i dont even understand fully what happened myself but this is getting ridiculous.

i never did that for the last time.... you keep saying i cashed out. if i cashed out even 1 time successfully tell me what address the btc went to because it is not on blockchain.

I have been trying to get to the bottom of an issue I have had with them for a week with very little resolution. I checked the price of btc and it was $600 or so. A bit later  had deposited a sum of 6.2 btc within the site while the price of btc was dropping from cex.io to cash out. The deposit went through smoothly to https://blockchain.info/address/1N7mWDvrmSySaHYMgcs17vHchcQHzsUkxG as far as I knew. The 6.2 btc were sitting in my account. I rechecked preev and the price was wavering in the realm of 680-700. I figured that i would place a bet and hope id pay off a transaction fee. So I placed a small bet, ended up losing and just decided to cash out to my lbc address 16qm7w9yx7DkwB42cqghZaViaL3X1SHSsj. I clicked cashout and got no error or anything, just that it would take 1 confirmation of the deposit before the site would release my cashout. I wait a few minutes and my deposit was confirming. NOTHING whatsoever was sent to my cashout address even after 100+ confirmations. I emailed support and stunna seperately it took over 24 hours to get a response from support which in a nutshell says that they suspect that I tried to deposit 6.2 twice, had 12.4 appear in my account, then tried to cash out  each payment seperately. They claim that I got the 6.2 btc when I never had 12.4 and blockchain shows that the payment address that I sent it to has NEVER received any payment other than .62 from just-dice. I spent hours trying to explain my side of the story to support. I got nowhere, they never responded to my replies. I then signed in the website and talked in chat about it where I was muted by support. I quickly created a new account and explained that I had been muted to which I was muted again by hui. I created another account and said I wouldnt talk about my problem again in chat and hui let me stay. Fast forward to the next day I see Pokerjet in chat so i give him my skype, he adds me and I explain my problem, he says he will forward it to stunna but I havent heard back from him since. The next day I decided to PM stunna here, after several hours I get a response from him and its basically the same accusations of support but saying that they believe I am using some kind of txid malleability exploit or something. Livid at that point i tried to ask him, if i tried to withdraw twice show me where the first withdraw which is valid succeeded where I was given the btc. His final response thus far was that both requests to withdraw were rejected. None of my later messages have been answered. I have no idea where else to go with this and I am at my wits end. I advise that anybody depositing btc PLEASE PLEASE make sure you atleast wait a while before playing with them and or withdrawing before you end up with an issue like me or Snuffish.

I will most likely be adding screenshots of conversations within the next few minutes.