You came to them for a reason. Reporting them to BBB for a SMALL issue isn't proper in my opinion. If you have to wait a day or two, it's not a big deal.
Yes, I came to them for a reason. So that I could have my BTC within two or three hours. Not so that I could pay them for BTC and only receive it 24 hours later due to me harassing them, and then on top of that to not receive the full amount of BTC that I paid for.
This is not a SMALL issue if they are doing it to numerous people every single day. If they screw up 100 people's transactions and delay them for a day or longer, then they are potentially making THOUSANDS of dollars in pure profit just by these unfortunate "errors". That's free money for them and that free money has been going into their accounts for a LONG time judging by people's posts here. This is exactly how to skim money.
The price of BTC is higher now than it was when ANY of you bought yours from BitInstant in the last few days, so even if you weren't refunded your 3.99% fee, you're still in the green or black. BitInstant makes too much money being an industry leader...why would they scam individuals for less than $500?
Yes, the price of BTC is higher now than when I purchased my coins, which means that what I purchased gained value. However, everything that you typed is irrelevant because if they had paid me the correct amount of BTC that they owed me then I would have profited even more. So they have cost me money as they sold me BTC at higher rates than what I paid for them a day earlier. That's the main issue. That is money that they pocketed on top of the transaction fee. That is money that is supposed to be mine.
My guess is that all the extra money generated by these "errors" and sitting on people funds for days at the time is being diverted into someone's personal account at BitInstant.
Yankee said the price you were quoted is what it was when you first sent the transaction through. If you sent it through at $24/coin, and it's not $27/coin, they send you coins at the price of $24/coin. They aren't just holding money in escrow until the price goes up to skim profits, because what happens when the price goes down? They just lose money?
And all that complaining over $40 when you bought 12x that? Get a life bro
you're right, if someone took $40 from me on the street I'd be pissed, but then again I can't buy coins on the street, and I don't put myself in situations where someone could take money from me. If BitInstant were a small, new company I'd be worried, but they are an industry giant. Like Yankee said, he refunded you 2 coins? At market price that's over $50 so now YOU profited off their issues and YOU look like an asshole when all Yankee is trying to do is help people while his company is under attack from DDOSers