BIG thanks to Seth for setting things straight. Indeed the issue was using my Account No./Merchant ID. Will be using my username from this point forward.

All in all the process took a few hours and a couple posts/messages, but now it's resolved.

Very grateful!

I used my "account no." (ex: M1234567) because that's verbatim what is written on the BitInstant site. What they're really looking for is the EXCHANGE ACCOUNT, which is a 6-digit number or your MtGox username. I guess this is the reason why I still don't have my money, and it frustrates me.

FYI if you don't mind spending a bit more you can buy bitcoins on ebay. There are a few reputable sellers that will have coins to your btc address within 1 hour.

Thanks for the quick response. I am sorry about the account number issue. My apologies. However, I never received an email with a code. The one email I did receive looked like this:

Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order


OrderID: 3cbcd556-94da-4c75-b5dd-8e417be5fa54
EventID: fcacf2a7-32c0-4be8-907a-3d48b17a9678
DestAccount: M86288757X
QuoteID: c5db67a2-a3e6-4880-bf78-6c38963dc75c
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1364414068.52
APIResponse: MTGOX-USD-PZX92-FSP4B-PUF4U-73F3F
FundsSent: $57.606 USD

Thank you very much for your assistance.

Hello,

I paid via ZipZap/Moneygram and received an email confirming direct deposit into my Mt.Gox account, but the funds have not shown up.

OrderID: 3cbcd556-94da-4c75-b5dd-8e417be5fa54
EventID: fcacf2a7-32c0-4be8-907a-3d48b17a9678
DestAccount: M86288757X
QuoteID: c5db67a2-a3e6-4880-bf78-6c38963dc75c

This is a time sensitive matter, and any assistance you can provide would be very much appreciated.

Thank you