On July 28th, 2023, my company placed an order for 2 ASIC miners through iceriver.io.
For transparency, I will provide one of the order details below.
We paid via bank transfer (not crypto) to be sure we employed the safe method of transacting business to business.
We also used this method due to tax regulations in Germany.
We created an account on iceriver.io
Placed our order and processed the bank transfer.
10 days pass and our order is still On Hold.
I've contacted them at this stage and they says the don't have the money. We provide a screenshot of the transfer.
They reply that the money wasn't delivered.
We wait another few days constantly checking with our bank and then also checking with iceriver and now are at a stalemate.
Bank says payment was made. Provides us with 3 different screenshot variants showing where we paid the money to, how much in EUR it was and how much the USD value was (including conversion rate and applicable charges).
Iceriver contacts us back after we send these 3 documents saying they don't have the money and to check with our bank.
We are now in an endless loop. Bank says payment is fine, was not returned and bank details of the recipient are correct as confirmed by iceriver and their website.
Iceriver says too bad, we don't have the money.
It's a scam ladies and gentleman.
We now need to contact the police. I've now reached out again to iceriver with no reply via email. I also get no replies on their listed Telegram channel and their Discord server they have on their website just doesn't exist.
We've contacted the bank one further time just an hour ago to see if the funds can be reversed. The banks fraud department will now look into it and will contact us back again.