Hello kenipar67,

I answered your ticket and took it over. Please answer to the ticket if you need to send infos.

Best regards,
Sebastian
Team Bitpanda

Affiliate program not paying my earnings 

Did you file a complaint to the Public Prosecutor's Office in Curacao meanwhile?

Did you decide to play with consumer protection service in future?

There is a possibility you weren’t following the instructions precisely - like not making any markings on the envelope - so the documents are still not picked up. You have to follow the instructions given to you in the PM. .

Dear kenipar67!

According the pp 36 of the General Provisions
If the Security of the Betting Company (hereinafter named as BC) will have doubts in the personality of the bet member or doubts in the reliability of the data provided (address, credit or debit card, other data) - they have the right to request any documents from the bettor - the ones approving the identity of the bettor. These documents could be any BC would think needed. Also BC have a right to cancel any payments until all of the data (information) are verified. Documents verification could take up to 72 hours from the documents receipt moment. IF the data received will be considered unreliable (inappropriate) - BC have the right to cancel all bets and stop all money transactions for the unspecified period of time as well as continue checking the account by requesting the documents package which is required for trustworthy account verification.
We have addressed the bettor for the documents to be sent via the post. This kind of verification is rarely used by the BC - the document legal copies are required when the BC Security is in doubt about the provided documents authenticity given via the e-mail.

Verification would’ve been finished ASAP if bettor - at the very first request - provided the package of the documents demanded. BC is waiting for the documents for several months already - that could mean that bettor himself is spanning the verification process. As you understand in such situation we are unable to help one speed up the process.IF the bettor would send all the documents required - it will take just few days to solve the situation. We from our side will take all possible actions to speed up the verification process.

Please do not hesitate to contact us if you have any further questions.
We will try to solve them as soon as possible.

1) Send a complaint to their alleged licensor Curacao eGaming: complaints@curacao-egaming.com

2) Report your issue to their managing director George Praag in Curacao: http://www.trustctm.com/?eid=104

You should contact yahoo for help, he organized the 1xbit signature campaign and helped some people who lost money in this scam.

yahoo's link  https://bitcointalk.org/index.php?action=profile;u=355846

Where did you get the address where you sent your docs from?
Did they give it to you? Or was it on their site?

What was their response to this?

Also, could you please link the translated image/printscreen as well.. Or if the mail was already sent back to you, post an image of that. (It should've been stamped  or something.)

Scam report format :

https://bitcointalk.org/index.php?topic=260073.0

Edit your title please. It should be 1xbit. (You are talking about 1xbit. Right?)

@OP, what was the reason given for the suspension/freezing of your account? Why did they even hold all withdrawals in the first place? 

1xbet is old gambling site, and it looks the same like 1xbit. I don't know, i some scam accusations in past, but they are resolved, OP are you sure you send them all they asked you to send?

Please use the proper format and: the pics are so small can't see anything