thx. whats your rules for games played 120 min?

Hello, sorry for inconvenience, your withdrawal have been already processed 

Hello, we rechecked and your withdrawal have been already processed 

Hello, please write your ticket ID, as support works mostly by tickets via website.

Hello, this is not the case, we have users with more than 10+ withdrawals without asking KYC, we only do so after the request of security team.
And we haven't stated that we must complete verification within 24 hours, but we try to do it as fast as possible.

Anyway your verification have been completed and your withdrawal have been payed out already 
So thanks for your patience and good luck!

We'll notify others as soon as their request will be processed.

Only ask KYC in withdraw? or now in registation too, like a sportbook ?

Thanks for your good feedback.

Yes, we don't require mandatory verification for withdrawals, and for now we think around 99.9% of withdrawals were processed without this request. But in some cases we've got request from provider security team(and it's not related to withdrawals, just general user behavior) and to make sure everything is in order and there's no breaking the rules (for example when they notice something which could be breaching them, like potential multiaccount usage for the same user etc.) we're required to proceed with this request and after completion everything is fine for the user.