Dear Kurt,
We have review the information sent by you as well as the information we received from our Licensee. This is what we have concluded while reviewing the information. It has been stated by our licensee Vitalbet and Ebettle that your account was closed due to a violation of their T&C 9.7. As both of these sites are owned and operated by the same company they share all information. Upon looking at the wagers you placed we have seen in 2 different accounts one with the username KLWY and the other with the username FLOWERBRIDGE. Once a betting cap was place on the flowerbridge account that account was no longer used and the klwy account was then used to place similar bets and odds. This in its own does not constitute an actual breach of terms. Where we see the issue is that the ip addresses and geolocation data from the flowerbridge account and the klwy account share the similar IP addresses as well as the latitude and longitude information match both accounts as well as the service provider being Quadra Net in California. In Feb 22 or 23 there were wagers placed that were very similar in the betting pattern and again the IP geolocation puts these from the same person. Also in their letter to you they asked that you withdrawal your remaining balance in which you then decided to place another bet. This action further shows that you not adhering to the policies of the site. Our understanding at this point is that they have offered to refund all deposits. We agree with our licensee.  As you want to stay anonymous we have based our findings on the information that has been provided to us by both parties. Even if you had supplied more information it is very clear based on the IP geolocation that all these wagers we initiated from the same place.

Regards

Stuart Goldstein
Gaming-Curacao.com

Dear Stuart

Thanks for the response. I have been asking the two sites for that
information which they refused to provide to me. First of all, I'd
like to state that this is the first time I'm hearing the username
FLOWERBRIDGE. I have betting accounts on vitalbet, ebettle, betcoin,
arcanebet, among others. I have no need for having more than 1 account
on each site. Once a betting cap is reached on my account on one site,
I usually bet on one or more of the others.

Next, I would like to address the concern of IP address/geolocation
and service provider. I am using a popular vpn provider as a mean of
maintaining my anonymity. I think it is very likely that someone else
happens to be using the same VPN provider and I should not be punished
for that. That is also the reason why I appear to have the same IP
location as the user FLOWERBRIDGE.

While I don't understand how my bets can be the same as this other
user and always happen after he has bet the limit, allow me to suggest
a possible explanation and perhaps you could clarify. If I were to
make a guess, the bets that were similar were only DOTA2 game bets? I
tend to place DOTA2 bets based off conversations with my friends, who
sometimes follow "predictors" and "analysts" (since I don't know too
much about dota2 myself and just join in when my friends bet). In that
sense, it is very likely that those bets are similar to not just that
one user, but possibly many others as well. Could you perhaps clarify
if the wagers on Feb 22 and 23 are DOTA2 bets? It would be helpful if
you could tell me which bets exactly are similar/same as the user
FLOWERBRIDGE. The bets I place on every other game are not based off
any predictor and I highly doubt that anyone would have the exact same
bets as me apart from sheer coincidence.

I would like to ask if you have reviewed the entire bet history of
both FLOWERBRIDGE and myself, or if you've just been provided with the
bets made on 22 and 23 Feb by vitalbet and ebettle. Looking at just
the bets that are the same would make anyone appear suspicious, even
if the bets happen to coincidentally be the same. Could you perhaps
provide me with a history of bets made by FLOWERBRIDGE?

Lastly, I think it is unfair to say that I am at fault for not
adhering to the policies of the sites by continuing to place bets. By
simply accusing me of fraud and not providing details, deducting my
winnings, then cutting off communication with me when I asked for
details, it is both vitalbet and ebettle who did not offer me a fair
chance to understand the situation. I knew that if I were to simply
withdraw my deposit, they would immediately close my accounts and with
it any evidence of stealing my winnings. When I placed those bets, I
had actually given up since at that time I had received no reply from
you, ultraplay or anyone who could help. I decided to all-in my
remaining deposit a couple of times and withdraw if I could win back
what was stolen from me but it seems they refused to pay out those
winnings too.

Please review the information I just provided and I hope you could
provide me with the requested history of bets from the user
FLOWERBRIDGE as this seems like a ploy from vitalbet and ebettle to
steal winnings from players.

Regards
Kurt

Consumer protection service is available for those sites for $24 per 3 months, so let us see if you can fix it yourself for that price?

Will UltraPlay help you to recover your damage?

Do UltraPlay assist you to enforce your claim? Is UltraPlay a consumer protection service like?

Vitalbet.com and eBettle.com --- 2 pretty huge sportsbook. Have been depositing/withdrawing fine until I started winning.

https://bitcointalk.org/index.php?topic=1843469

Please excuse us for the late reply.

Your account has been associated with another VitalBet account sharing multiple similar bets, placed on the same markets and same selections as well.

Considering the fact that both accounts have been registered by our system as sharing similar account settings and the betting pattern similarity, our Risk management team proceeded with the account closure accordingly to our Terms and Conditions. As per our rules, such accounts collisions and multi-account activity are not acceptable.

Sincerely Yours,

VitalBet.com Customer Support

Hi, I find that totally unacceptable and unreasonable. This is clearly
my only account and I definitely do not collude with anyone on
multiple bets. Please name the account you are accusing me of
having/colluding with and state all the bets that are shared,
including date and time placed.

You are obviously making all this up just because I had a good run the
past few days and started winning. I find it hard to believe your risk
management team only "detected" this when I'm winning and not when I
was losing previously.

Your account is associated with at least one other account abusing our services.

Your written confirmation that you have friends betting at eBettle after you discuss particular games is yet another reason for us to consider this a multi-account fraud case.

As per our http://ebettle.com/terms-and-conditions,
9.5 We prohibit player collusion and take active measures in prohibiting any use of robots or other automated software for the placement of bets with intent to exploit palp errors or wrong lines. We reserve the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us.

Kind regards,
eBettle Customer Support 

And which other account is that? Could you name the account?

You are taking what I said out of context and twisting it. How does
discussing games equate to player collusion or attempt to defraud you?
Which leisure bettor doesn't talk to friends about their bets?

Please, enlighten me. Which were the bets I took that equate to player
collusion? In most of the cases my friends take their bets at other
books and they get even better odds than I did.

This is getting ridiculous. You have not provided a single shred of
evidence of my alleged multi-account fraud apart from stating that my
account is found to be associated to another account. Either show me
some concrete proof or stop making things up. This is you practically
free-rolling me and to put it bluntly, all out fraud.

It has been confirmed that your account and at least one more have been using the same betting patterns.
The accounts have been closed for multi-account fraud.

We are willing to fully refund your deposits.
You have deposited a total of mBTC 935.00. Until now, you have
withdrawn mBTC 665.00.
Your eBettle account has been left temporarily active, expecting you to
submit a withdrawal request for mBTC 270.00.

Kind regards,
eBettle Customer Support   

Hi, please explain what you mean by "same betting patterns". I think
it's only fair that you provide me with the proof of this
multi-account fraud that you're accusing me of. Because right now it
seems like you're the fraud, running a scam site by not paying out
winners.

 I have friends and we talk about games so we might have bet on
similar games sometimes. I don't think it's fair that you count that
as multi-account fraud. We definitely do not make every same bet. I
only have one account and the only other accounts I have are on other
sites like vitalbet and betcoin where I do make the same bets.