This sounds bad.

I do not want to judge whether you're a paid shill from a competitor (sorry, but not impossible) trying to make KnCMiner just look bad, or you are really suffering and its caused by things out of your sphere of influence.

If first case matches, we will discover it soon - no worries.
If second case matches I'm wondering about the exact words chosen when you communicated with them. May I ask you to share your correspondence, please ? It may help to clarify the issue and prevent similar experiences in the future (improve the situation for all of us).

However when you pay in BTC through Bitpay, then KnCMiner receives $ - so why a BTC to refund?
Prices in the shop are in $ as well, not in BTC.
When I transfer from my € bank account to their $ bank account some money, they receive in this case $ as well and they will refund the dollars as well.
Depending on the €/$ exchange rate I may have suffered a loss when requesting a refund.
So, no difference to BTC payments, but nobody complains as the changes in €/$ rate are tiny.

From my personal experience I can confirm that the support team is friendly, tries to resolve your issues, but ok - they may take up to 3 days when there's a lot of ppl mailing them.
I give them from my personal experience 8/10 for customer support and 11/10 for the incredible hardware.


*edit:
I'm wondering how you define the meaning of the word 'SCAM'. We obviously understand sth. completely different
For me a scam is: faked identity, smoke and mirrors, bad intentions, lies, misleading, sucking your money with no possibilities of refund at all, disappearing with less or no traces, but for sure not a legit company with several thousand happy customers worldwide you can visit during business hours and have a talk, in addition they offer refunds
This leads me to the assumption that you do better in staying stealth regarding your identity, as they might sue you for calumny, which is indeed a crime btw.

Take a Order by Butterflylabs Perhaps .....  " I have never experienced so much un-professionalism. "

You are an Idiot -.- Visit .... http://youareanidiot.org/

you asked " Do you use btc-e or mcxnow" , I replied I do not use those sites. The casascius coins I do have.

No I don't have those. What do you think is a fair offer for these?

I bought some of Mike's coins a while back and the main reason why I made an account on here is to see if anyone is interested in them. I am not quite ready to let  them go yet but am just curious on how much someone would pay for them, preferably in BTC.

I have 25BTC, 5BTC, and 1BTC. THE 5BTC AND 1BTC have the hologram error, the 25BTC does not. All is in the original pouch/plastic and have been touch only once. Pretty much in mint condition.

3 Questions:

How much does the coin grading service cost and how do I go on about sending the coins out for grading?
How much of a premium in bitcoins can I expect from each coin?
Any knowledgeable members out there that can help with my questions?

Thanks in Advance.

Sorry to hear about your issues with Kncminer, I got my orders In good time.

This guy is deleting people's posts when they try and help him. I think he is a trouble maker, or likely someone trying to get people to cancel their orders so that he can place one, knowing that they are sold out.

I haven't read the original post

KNC is one of the few that actually delivers the machines compared to others that go belly up or many months of delay such as BFL...

If I remembered right, their website at that time stated, NO REFUND