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We try to satisfy everyone, we hired 16 new employees and are getting back on track again.
In my first post i mentioned 30.000 orders, now we are over 500.000 thousand orders.
People have to understand that also 'bad people' want to use LiteBit with bad intentions, we can't allow this or we may close our doors. (The fact that Vossi did not respond anymore should be enough for other customers to know that he does not care and I can tell you we made the right decision
.
If your withdraw got stuck: this is for your own safety, after our latest 'breach' we put a lock on accounts that don't have 2FA enabled and we check big withdrawals manually. We will be moving to PCI compliant hosting soon to remove this extra manual check for everyone.
SEPA recalculation: Just buy credits and you decide when you buy. Some people don't pay their orders and if we would buy the crypto up front we would be bankrupt. So we recalculate when we receive your funds. To avoid this: buy credits and shoot those orders when you desire.
If there are any questions, please do not hesitate to ask them.
@cherazer, if you spam our posts on Facebook we will delete those posts. But like you have seen, we don't remove it if you just make one post, we will respond to that and take our responsibility. Just like we report all our possible breaches, most companies don't.
In my first post i mentioned 30.000 orders, now we are over 500.000 thousand orders.
People have to understand that also 'bad people' want to use LiteBit with bad intentions, we can't allow this or we may close our doors. (The fact that Vossi did not respond anymore should be enough for other customers to know that he does not care and I can tell you we made the right decision
.If your withdraw got stuck: this is for your own safety, after our latest 'breach' we put a lock on accounts that don't have 2FA enabled and we check big withdrawals manually. We will be moving to PCI compliant hosting soon to remove this extra manual check for everyone.
SEPA recalculation: Just buy credits and you decide when you buy. Some people don't pay their orders and if we would buy the crypto up front we would be bankrupt. So we recalculate when we receive your funds. To avoid this: buy credits and shoot those orders when you desire.
If there are any questions, please do not hesitate to ask them.
@cherazer, if you spam our posts on Facebook we will delete those posts. But like you have seen, we don't remove it if you just make one post, we will respond to that and take our responsibility. Just like we report all our possible breaches, most companies don't.
Dear gvozdik,
Potential does not mean we are actually hacked but we like to inform everyone about the possibility. In The Netherlands we are in need to report any unautorized access with customer data, there is a law for this.
No user funds has been stolen and everyone can deposit or withdraw at any time.
Potential does not mean we are actually hacked but we like to inform everyone about the possibility. In The Netherlands we are in need to report any unautorized access with customer data, there is a law for this.
No user funds has been stolen and everyone can deposit or withdraw at any time.
Dear Newsha,
The only reason your order gets canceled is when your payment was not received within the given time limit or it has not been confirmed yet by the blockchain.
I helped you very quickly through PM. Please be informed that our helpdesk is still overloaded, even with 10 new employees.
Thank you for understanding.
For others:
You can see our live completed order list here: https://www.litebit.eu/en/volumes
The only reason your order gets canceled is when your payment was not received within the given time limit or it has not been confirmed yet by the blockchain.
I helped you very quickly through PM. Please be informed that our helpdesk is still overloaded, even with 10 new employees.
Thank you for understanding.
For others:
You can see our live completed order list here: https://www.litebit.eu/en/volumes
Dear Newsha,
When you talk through Facebook every answer gets a new updated time. This ticket will come way back again in the list. We never ignore people.
Tomorrow your ticket should be solved and let us know what you want.
If you waited one week for your funds to arrive there must be something wrong; you might entered a wrong or no identifier, just a quess.
Please wait patiently for our answer, we also stated on Facebook that we are overloaded and searching very hard for new employees.
Thank you.
When you talk through Facebook every answer gets a new updated time. This ticket will come way back again in the list. We never ignore people.
Tomorrow your ticket should be solved and let us know what you want.
If you waited one week for your funds to arrive there must be something wrong; you might entered a wrong or no identifier, just a quess.
Please wait patiently for our answer, we also stated on Facebook that we are overloaded and searching very hard for new employees.
Thank you.
Please stop acusing us for scam, we are operating since 2013, come on..
Just contact our support or call our telephone and we will help you out.
Telling us we didnt respond for last week is not true, we are not that far behind on tickets.
"Our customer support team is working very hard to answer your tickets, we are very sorry for the longer support time. Please refer to our frequently asked questions before submitting your question."
"Currently our response time more than 24 hours. Please be patient while we are working on all your requests."
Just contact our support or call our telephone and we will help you out.
Telling us we didnt respond for last week is not true, we are not that far behind on tickets.
"Our customer support team is working very hard to answer your tickets, we are very sorry for the longer support time. Please refer to our frequently asked questions before submitting your question."
"Currently our response time more than 24 hours. Please be patient while we are working on all your requests."
Dear Boat4Sale,
Can I please refer to our facebook page? Here we explain why we are out of stock:
Dear customers,
We try to have enough supply for everybody, however we are just being sold out every time.
Every day LiteBit gets 1500 new customers. We try our best to help everbody as quick as we can but as you might imagine we cannot keep up with all the support requests.
As you might know LiteBit always solves problems and never leave you hanging with them but it will take some time this time
.
Today there will be enough supply for everybody, in small steps we will make it available.
Thank you and happy trading =)!
Would you mind changing the titel of your topic?
Greetz, Kenny - CEO LiteBit.eu
Can I please refer to our facebook page? Here we explain why we are out of stock:
Dear customers,
We try to have enough supply for everybody, however we are just being sold out every time.
Every day LiteBit gets 1500 new customers. We try our best to help everbody as quick as we can but as you might imagine we cannot keep up with all the support requests.
As you might know LiteBit always solves problems and never leave you hanging with them but it will take some time this time
.Today there will be enough supply for everybody, in small steps we will make it available.
Thank you and happy trading =)!
Would you mind changing the titel of your topic?
Greetz, Kenny - CEO LiteBit.eu
Dear Vossi and other members from Bitcointalk,
First of all, we have communicated with Vossi and reported him that our bank reported his transaction(s) as fraud.
We have official reports from goverments (german and dutch) to send data about a few accounts on our platform. Few of those accounts are linked to the account from 'Vossi'.
Till further notice we cannot deliver or refund because our bank has frozen the transaction.
'Vossi' asked us to send the official statements/reports/claims but you have to understand that we cannot send those documents as this person might be a suspect. It is forbidden by law to send those documents.
I already told Vossi to be patient, he also knows we paid out his other orders.
Vossi, please e-mail me again and remove or edit this post. I already told you the reasons, I cannot discus them here. This will violate your privacy but might also be hard for other customers to see that we just spread documents everywhere around... I kindly ask a moderator to delete this topic.
P.s. 'Vossi' is also not willing to upload/verify his account to Tier 3, we asked him mulitple times without response. This case is not closed. Mister Voss need to solve this with us, if still things are not clear, he can post here with his results.
If i need to prove that our services are not a scam, we exsist since 2013. Have made over 30.000 orders and counting every day. Our live trading book: https://www.litebit.eu/volumes
P.s. why is a car related to something as a big company? If you just checked our about us page, you will see we are a 4-person strong team...
Kind regards,
K. Rokven - CEO LiteBit - 2525 Ventures B.V.
P.s. our old account is: https://bitcointalk.org/index.php?action=profile;u=110570 or litebit
First of all, we have communicated with Vossi and reported him that our bank reported his transaction(s) as fraud.
We have official reports from goverments (german and dutch) to send data about a few accounts on our platform. Few of those accounts are linked to the account from 'Vossi'.
Till further notice we cannot deliver or refund because our bank has frozen the transaction.
'Vossi' asked us to send the official statements/reports/claims but you have to understand that we cannot send those documents as this person might be a suspect. It is forbidden by law to send those documents.
I already told Vossi to be patient, he also knows we paid out his other orders.
Vossi, please e-mail me again and remove or edit this post. I already told you the reasons, I cannot discus them here. This will violate your privacy but might also be hard for other customers to see that we just spread documents everywhere around... I kindly ask a moderator to delete this topic.
P.s. 'Vossi' is also not willing to upload/verify his account to Tier 3, we asked him mulitple times without response. This case is not closed. Mister Voss need to solve this with us, if still things are not clear, he can post here with his results.
If i need to prove that our services are not a scam, we exsist since 2013. Have made over 30.000 orders and counting every day. Our live trading book: https://www.litebit.eu/volumes
P.s. why is a car related to something as a big company? If you just checked our about us page, you will see we are a 4-person strong team...
Kind regards,
K. Rokven - CEO LiteBit - 2525 Ventures B.V.
P.s. our old account is: https://bitcointalk.org/index.php?action=profile;u=110570 or litebit