Hey just a quick update, unfortunately still nothing...after 1 week I am waiting and waiting...for transparancy reasons ecnlosed also at least my new messages to the support live chat...I have also send 2 official emails out, nothing.

Is that what is called "Support"? 

Previous live chat with the support as already posted:
https://imgur.com/a/TQlVFZ5

Here are my follow up messages:
https://imgur.com/a/W3Kxpvn

So please tell me what to do guys? 

Thank you very much again for all the support here 

Yeah, but still, why should i go to discord (you cant even open a ticket), when their live support is reading my messages and not replying to me over 4 days now and also not answering my 2 emails....and also they are reading here too and not answering. What is the point then?

So that is really not professional at all and really annoying....I am here to solve it, happily with the community and the public together, to give everyone a fair chance and show also, that easy and fix solutions are possible with rollbit.

Thanks!

Hey bitcointalk-community,
Hey Razer,

unfortunately still not any reply by rollbit, neither here, via livechat or officialy by email :/

This is really annoying now...is this standard?

Hey bitcointalk-community,
Hey Razer,

I am still waiting for over 48h now on any answer from you or the support team, I have been just ignored until now...really not nice to left alone like this :/

Can you please check it and get back to me, so we can finally come to a solution?

Happy to share it also here within the community then!

Thanks

Hey there,

Thanks for posting this and giving us a chance to reply publicly.

As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.

On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.

For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.

We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.

We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.

Thanks,
Razer
[/quote]

Hey Razer,

first of all, thanks for your detailed answer here and taking my account issues serious, because for me, this is a lot of money.

As wished, I have just send you another detailed message via the live chat on rollbit to solve this together asap.

For transparency reasons, I will also do a follow up here, once I get an answer and we come to a solution.

Thanks!

Hey,

also thank you for ur reply.

Yeah, to be honest, I really like the design and odds on rollbitt.com and had no problems the first days, even with my withdrawals until now :/

I would like to solve this quick and fairly together with the rollbit team either in our livechat or happily here with all support, before making some stupid scam acussation, because I am sure we can solve this here really quick.

Thanks!

PS: I can still use all services on rollbit.com, besides withdrawals and sportsbooks.

Hey,

also thank you very much!

Yeah I still do not know, what exactly is going on or wrong with my account? I have asked them multiple times, but never got any clear answer yet.

Instead, they keep asking me the same question, where I told them already the answer to it...if they tell me what the issue is, I am more than happy to help and assist this asap together with them to finally solve this for good.

I will keep u guys updated here, thank you very much also again!

Hey,

thank you very much, but I did not abuse anything on the casino, nor will I.

No bonus, no rakeback deal or anything. Not even any referral code.

It was just literally random sports bets on all kind of different games and endings.

How can you say, that I am not telling the truth? I just asked them following:
"I would like to know the reason, why my withdrawal is still pending and also why i can not bet anymore?
it seems i can still do other stuff tho on rollbit"

Since today, I do not know, what the issue is with my account.

Hey,

so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R

I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.

Not used any special bonus, referral code or antyhing else, besides the internal standard ones.

So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.

Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.

I would really really appreciate any help from the community or even better the rollbit team here.

Thanks a lot!

Hey,

thank you very much for ur quick answer.

I am already since 2 days in the chat with the rollbit team, also with "Rollbit Razer"...but it seems we cant move on somehow :/

I also just send them this thread here via the livechat...and asked them if its okey to send the full conversation in screenshots here.

If it is okey for them, I will provide all info here before anywhere else and try to solve it

Thanks a lot!

Hey Rollbit-Team,

I am having some real issues with my account and your support is not really helping me now for over 2 days :/

Any chance I can post my issue here with all screenshots?

I want to give it a fair and open try, also for the public, and really do not want to post something in social media or in "Scam Accusations", because I am 100% sure, we can solve this here really quick.

Thanks!

PS: My username is KantigeApe on Rollbit.com

Hey Rollbit-Team,

I am having some real issues with my account and your support is not really helping me now for over 2 days :/

Any chance I can post my issue here with all screenshots?

I want to give it a fair and open try, also for the public, and really do not want to post something in "Scam Accusations", because I am 100% sure, we can solve this here quick.

Thanks!