Everybody, please, calm down.

Let's put it in simple steps, to try to see what happened.

1- lqudG3 created a new mixing session
2- lqudG3 sent some coins he wanted to mix to the deposit address. Let's call this address A
3- The transaction got 3 confirmations, and it unlocked the "mix my coins" button
4- lqudG3 clicked that button, and the mixing started
5- lqudG3 received 2 addresses (B and C), with their private keys, so that when the random amount of coins arrived at a random time delay, those could be swept

But we are seeing that B and C never received any coins and are still "mixing". A did receive the coins. So there was either some kind of bug in the system; or the coins didn't arrive in porpuse.

Bugs can happen. But it is very strange that it happened twice to the same user days apart.

Right now, I don't know what to think about this. It's unlikely there is some malware, because the coins were sent to address A, received the confirmations and the website allowed the mixing to start. B and C have not received the coins, so it's not that someone got control of the private key and swept the funds before the user could.

Everybody, please, calm down.

Let's put it in simple steps, to try to see what happened.

1- lqudG3 created a new mixing session
2- lqudG3 sent some coins he wanted to mix to the deposit address. Let's call this address A
3- The transaction got 3 confirmations, and it unlocked the "mix my coins" button
4- lqudG3 clicked that button, and the mixing started
5- lqudG3 received 2 addresses (B and C), with their private keys, so that when the random amount of coins arrived at a random time delay, those could be swept

But we are seeing that B and C never received any coins and are still "mixing". A did receive the coins. So there was either some kind of bug in the system; or the coins didn't arrive in porpuse.

Bugs can happen. But it is very strange that it happened twice to the same user days apart.

Right now, I don't know what to think about this. It's unlikely there is some malware, because the coins were sent to address A, received the confirmations and the website allowed the mixing to start. B and C have not received the coins, so it's not that someone got control of the private key and swept the funds before the user could.

Sorry, but we did not say anything about double spend.

Sorry, but we did not say anything about double spend.

We are not blaming anyone, and we didn't said anything about double spend. Its just the information that we gathered: first was the transaction FROM deposit address, and a little later later we received output addresses and balance to mix, but did not receive BTC, but usually it happens at the same time.

We can send it you to PM, not going to posting logs from privacy service to public.

We destroyed your wallet, because after publishing your wallet key, output and deposit addressess were compromised and everyone can enter to it.
We found that BTC was going from your deposit address a little before our system generated output addresses - that's the point.

Wallet key not found.....

Are you sure you have been using the official sudokuwallet.io website instead of a phishing site?

Wallet key not found.....

Are you sure you have been using the official sudokuwallet.io website instead of a phishing site?

We drop all charges against lqudG3.
We won't blame no one, better to move forward and improve user experience.

Mixer will be reopened without private keys,  in classic mode, to prevent such situations.

Wallet key not found.....

Are you sure you have been using the official sudokuwallet.io website instead of a phishing site?

So let me unedrstand the situation right.

The mixer is supposed to work as follows:
1- You create a mixing session, send the coins, and click the "mix my coins" button.
2- Once you click the button, the funds on that address are moved (it's supposed to be that way), and you see a new screen with a random number of addresses, between 2 and 5 IIRC.
3- You have the private key to those addresses, and a random percentage of the funds is sent to each address at a random time; and you only have to sweep the in Electrum or any other wallet software.

Now; where exactly did the proccess not work for you?  I believe it's crucial to understand that to know whether the mistake was on your end on on the mixers' end.

If it was really OP's fault, I see no reason why you should keep giving him money. That could easily be abused by people claiming issues and getting double their money (what they sent, which was "hacked", and the amount you gave to them). This may or may not be the case with OP, though (we can’t really know).

Just to be clear, I didn't just take OP's word for it and assumed you guys were a scam. I saw you didn't answer him properly (at least in public) for some time and was going to potentially use a negative trust as a warning + a way to force you to answer him if you didn't do it until them.

We drop all charges against lqudG3.
We won't blame no one, better to move forward and improve user experience.

Mixer will be reopened without private keys,  in classic mode, to prevent such situations.

We drop all charges against lqudG3.
We won't blame no one, better to move forward and improve user experience.

Mixer will be reopened without private keys,  in classic mode, to prevent such situations.

I must say that I did use this service last month, but didn't leave a review later. I had no issues, received the coins mixed and 0 struggle.

I've also been following that users' complaint; and everything is a bit strange. If I'd have to bet, I'd say that he has some kind of malware in the device he is using; because it's really strange that they manage to steal the private key of the depositing addres, not only once; but twice. The admin did reply the first time, and AFAIK, the user was reimbursed.

There is another thing bugging me. The user complaining about the funds dissappearing has edited all of the previous posts on may 10th; which is after the second time having trouble with the platform... I'm not calling anyone a scammer, becuase I believe this is the consequence of some malware; but this particular case, doesn't seem easy to judge