Good morning. I am writing to update you on the situation, so that this thread can be useful to those who may have the same problem as mine.
According to the TOS, I cannot withdraw to FreeBitcoin, as it is a gambling site. Let's say this was my negligence and mistake, because I had to read the TOS before attempting any withdrawal. My only concern, if you like, is that they could tell me right away without making me send screenshots on screenshots and waste time. But that's okay, I admit my fault.
After assuring the team that I will not use CEX.IO to deposit or withdraw from illegal sites, I was given an assurance that in 2 days maximum they would restore the withdrawals in my account.
This happened on Friday. I state that I find all this very serious and professional, nothing to say. However, I find it a bit strange, let me say it, that withdrawals are blocked despite passing the first 2 stages of the verification, which ensure that you can deposit and withdraw freely. I would therefore expect that in the verification phases ALL the data and documents (including screenshots of the sites to which you intend to withdraw) were required to be able to then operate freely. Because if you tell me that I am authorized to withdraw and deposit, then you do not have to put the red light in front of me saying that you need additional documents. Either you enable me or you don't enable me!
I am now waiting for withdrawals to be enabled. I keep you updated.