Hi Bitcointalk Community

I would be glad if you, OshiNick, if you look at my problems.
First sorry for my bad english, but i try the best with google translator
Why was my claim not verifyed, but the whole profit taked away from my account? I'll tell what it's all about...

I opened an account for myself, yesterday on Oshi.io
Then I deposited my account with arround 40€ (paid in btc)
At next i played some Slot games, some won some lost. At some point the bonus was wagered and I could cashout my profit.

At this time I had +400€ on my Oshi account (without any bonus).
After that, i uploaded my Personal ID and last phone bill. All was accept. All was fine.

I told my mother about the Casino and my luck. She was happy and she wanted to try it self. I help her to make an Account on Oshi with her own personal datas (all real and correct). Then she want to deposit her Acc (50€) but she dont become the bonus that she selected. Strange, I thought and i wrote the support for her. They told me i would have duplicate a acount. I denied it. I have to play without the bonus, said the support agent.

Next she played some hours(Slot games too). At some point she had a big win. After that win, she had 550€ on her Oshi Account. She was totally happy and wanted to stop playing here and take the profit.

In the same time. I tried to confirm my btc address. For a cashout of my account. I dont became the e-mail from the support to confirm.
After 3hours, i became a mail from support! Only the content was not good...

_______________________
    Dear *name removed*,

Sorry, but you have breached our Terms & Conditions since you have a duplicate account.

Per Administration decision all winnings confiscated.

Please make withdrawal of your deposit amount and account will be closed after that.

Thank you for understanding,
Oshi Casino Support Team    
_______________________

I was shocked. on the account of my mother was the same. it was about a profit of 950€, in 2 cases.   .

Nothing was duplicate. 2 persons, 2 accounts. Can you tell me why they have removed our profit from the accounts? That is not correct i think. both persons can identify themselves with ID card, passport or driver licencs. We have dozens of bills to verify the address, which we can upload from us. All data that we given are correct. at last i can give you a birth certificate from me when you want, then you can also see that I am the son (of the 2nd account owner)

I'm not to blame, or I got it wrong?
Please help, we are a bit depressed.

OshiNick, I write you now the mail addresses of the two accounts in a private message.



Sorry for the grammar. I think the google translator had to help me a bit too often
      

I do not know what happened there, but I know that Softswiss / Direx N.V. are criminals!

Bitstarz and Goldenstar casino is also operated by them and they do not respect self-exclusion and continue to collect $100,000s from addicted players!

https://game-protect.com/curacao-licensing-scam/#comment-1214

Marg

Hi can anyone help me? I was banned from bitstarz for excessive gambling and was allowed to sign up and play through 150000 aud. When i made a win they refused to give me a withdrawal limit increase as i believe they could see i would play through. I will take them to court as they have breached the responsible gaming