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Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Sorry if this has been asked before, but I'm new here 
If a person pays for bitcoins though zipzap and the transaction is listed on bitcoin as a transaction , but no bitcoins have been recieved. That means there is a delay with delivery of the bitcoin at the bitcoin end right?
At what price does the buyer get their bitcoins? The price at the time when they submitted the order, or the time when they actually arrive?
If a person pays for bitcoins though zipzap and the transaction is listed on bitcoin as a transaction , but no bitcoins have been recieved. That means there is a delay with delivery of the bitcoin at the bitcoin end right?
At what price does the buyer get their bitcoins? The price at the time when they submitted the order, or the time when they actually arrive?
Order price is locked in at time of purchase.
Give me some order info and I will see what type of issue you have. Some experience delay as our support logs are backed up.
Hi URSAY,
I'm happy to hear you reiterate the terms of purchase, because I received a somewhat disheartening response from the bitinstant support folks today. I might be reading it incorrectly, so I'll let you interpret it for me. Here it is:
Hello Wufoo,
We try to get as close to preev.com as possible. Keep in mind, however, that the price of bitcoin fluctuates wildly between the time you create your order, the time you make your purchase, the time we purchase bitcoins at the exchanges on your behalf, and the time you receive your bitcoins.
Due to massive DDoS attacks coupled with skyrocketing interest in Bitcoin, the exchanges have been overburdened resulting in massive delays and even the inability to deposit or transfer funds.
Thank you for your understanding.
---
Sincerely,
xxxxx
I believe the CS representative is saying that they are not honoring the time of deposit, but am I misunderstnading them? Am I just being told to keep waiting, and that they are still coming? Please provide some clarification for me.
Regards
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Deposited more than 72 hours, I have not received the money in the account MtGox, zipzap confirmed yesterday that sent me to you confirming my payment, so why delay? What I expected to receive this money? Because it is something urgent.
quotid: dba70a8c-ac7f-4879-8a46-971544400265
quotid: dba70a8c-ac7f-4879-8a46-971544400265
Please log your support request at...
bitinstant.com/contact
Hi URSAY,
I logged my issue on the site (bitinstant.com/contact) this morning per your instruction, but I never received any acknowledgment email. I obviously don't want to re-log it, as that will potentially restart the procedure, so what can be done? Should I email Charlie or Ira directly to find out? I don't want to hassle anyone unnecessarily, but I don't want to slip through the cracks either. Just in case, here is my info again:
Zipzap Acct: 520103516
OrderID 1196a228-be1c-46fe-92b6-d4556bf7e95d
QuoteID de82862f-fb47-424d-b096-ce32e46558c1
Thank you
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".
Is there any other information I can give you that will help expedite this process? I want to help you help me.
Is there any other information I can give you that will help expedite this process? I want to help you help me.
bitinstant.com/contact
I was on the 4/9 list...
Has it gone through? I don't want to just be passed from list to list - it's ridiculous.
If you have been reading my posts and sig you would already know that this is not the case.
Hi URSAY,
Per the PM I sent you yesterday, my initial issue has been resolved. As indicated in my message, I need to open a second ticket to be reimbursed for the difference in exchange at time of deposit vs what I was actually paid out. I don't need any direct response on the forum, or even a PM, but I would like to make sure my new ticket has been opened up. Here is my info once again:
Zipzap Acct# 520103516
Order ID 1196a228-be1c-46fe-92b6-d4556bf7e95d
Quote ID de82862f-fb47-424d-b096-ce32e46558c1
Event ID 0c389825-4a52-40fd-b615-051aa385bab9
The rest of my info (email, etc.) is in the PM I sent yesterday, as is the approximate amount that Bitinstant needs to reimburse me (between 0.3 and 0.4 BTC if we are going off of average price at time of deposit). I just want to make sure I'm on a list of some wort so this can all get resolved. Thank you for your help.
***IMPORTANT UPDATE***
ALL ISSUES MUST NOW GO THRU...
bitinstant.com/contact
The 4/11 list is now CLOSED. If you are not on this list then you should go to the above URL
This is the beginning of more customer support improvements which will speed up response time. I would suggest you add as many details as possible to your requests as this will also speed up the process of your resolution!
THANKS!
Sounds good Ursay. Thank you for your response, and for the hard work and long hours you are clearly putting in. Hopefully the new system can provide you with some relief/reduced workload. Good luck.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY, I've read your sig twice now and I've yet to see anything pertaining to these "working lists".
Is there any other information I can give you that will help expedite this process? I want to help you help me.
Is there any other information I can give you that will help expedite this process? I want to help you help me.
bitinstant.com/contact
I was on the 4/9 list...
Has it gone through? I don't want to just be passed from list to list - it's ridiculous.
If you have been reading my posts and sig you would already know that this is not the case.
Hi URSAY,
Per the PM I sent you yesterday, my initial issue has been resolved. As indicated in my message, I need to open a second ticket to be reimbursed for the difference in exchange at time of deposit vs what I was actually paid out. I don't need any direct response on the forum, or even a PM, but I would like to make sure my new ticket has been opened up. Here is my info once again:
Zipzap Acct# 520103516
Order ID 1196a228-be1c-46fe-92b6-d4556bf7e95d
Quote ID de82862f-fb47-424d-b096-ce32e46558c1
Event ID 0c389825-4a52-40fd-b615-051aa385bab9
The rest of my info (email, etc.) is in the PM I sent yesterday, as is the approximate amount that Bitinstant needs to reimburse me (between 0.3 and 0.4 BTC if we are going off of average price at time of deposit). I just want to make sure I'm on a list of some wort so this can all get resolved. Thank you for your help.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Just got most of the responses from level 2 support on our 4/7 list.
Working on getting back to everyone on that list via PM.
Working on getting back to everyone on that list via PM.
Awesome URSAY. I hope you get a fucking paid vacation and a big promotion as soon as these are all resolved. I actually went ahead and made another transaction with Bitinstant today (about an hour ago, which actually already cleared), solely because you have been so responsive in the face of all the angry bullshit from us forum users (me included). Thank you for keeping your responses so metered and calm, some of us really do appreciate it. Good Luck.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Man I'm so frustrated with this..
Live chat = NO CHAT. email and cross your fingers,
please help me
Live chat = NO CHAT. email and cross your fingers,
please help me
This is not Live chat. This is a forum. I am here looking at your issues. Please see my sig about providing details.
Just so you know, your signature gets cut off at the bottom, which I think should automatically be resized, but that would be too easy
It looks like you need to keep the length to three lines.
Shit, I'm glad you posted this. I thought I was just too ignorant to resize the text box and read his signature. Thanks!
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
What's the 4/9 list again?
This is the final 4/9 list
FINAL 4/9 support list. Please take note if you are on this list. Thanks!
Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb
Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience.
Imaginer / ASICPool / Bjork / runarmyof1 / chowmein / pennyback / elitemom / Statesman / PC_Mobile / RandyVermillion / mwp (NEED MORE INFO) / fuue83 / justinpobrien / vitaslayer1212 / Singlebyte / ScrapOfCat / arkaideman / shadumdum / sugsmack100 / synergy7 / msiddiq / jack789 / Nonya Business / speshell1 / glasshouse / duquevalentino / cea45 / vitam / cubism4nerds / jasnlcas / mroth7684 / corvette77 / speakeasy1982 / Laughingman8 / Nachtwind / cubism4nerds / noname456 / Deadlock94 / Jross81 / mrbruceb
Anyone going forward with new issues will go on the list for 4/10. We are working on ALL issues even if you have been waiting longer then others. Thanks for your patience.
Wait a minute. I was on the 4/08 list last time I checked. What additional info do you need from me? I have posted my Order ID 1196a228-be1c-46fe-92b6-d4556bf7e95d and my Zipzap account #520103516 multiple times.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Anyone that used zipzap and gave me their zipzap #s...
I am about to resend your orders thru manually. I find this can resolve the issue in some cases. However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain. I will post a list of people that have been pushed thru manually in a moment.
I am about to resend your orders thru manually. I find this can resolve the issue in some cases. However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain. I will post a list of people that have been pushed thru manually in a moment.
I don't believe I have provided this on the forum, only in my emails. ZipZap Acct#520103516, OrderID 1196a228-be1c-46fe-92b6-d4556bf7e95d. Hopefully this helps. Thank you for your help in getting this resolved.
You are on the support list for 4/8. Please take note. Thanks!
Thanks URSAY! Let me know if there is anything I can do to help things along.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Anyone that used zipzap and gave me their zipzap #s...
I am about to resend your orders thru manually. I find this can resolve the issue in some cases. However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain. I will post a list of people that have been pushed thru manually in a moment.
I am about to resend your orders thru manually. I find this can resolve the issue in some cases. However, not all cases are resolved in this way and I will need to forward zipzap issue with further problems up the chain. I will post a list of people that have been pushed thru manually in a moment.
I don't believe I have provided this on the forum, only in my emails. ZipZap Acct#520103516, OrderID 1196a228-be1c-46fe-92b6-d4556bf7e95d. Hopefully this helps. Thank you for your help in getting this resolved.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I've used your service previously, and it worked flawlessly. However, I made a cash deposit on Saturday evening, and have yet to hear anything. I've called and emailed multiple times, but have not received any replies. The Order ID is 1196a228-be1c-46fe-92b6-d4556bf7e95d. Please respond as son as possible. I'm losing money very quickly, and I have several large transactions that I would like to take care of early this week. Thank you.
Added to 4/8 support list thanks!
Thanks for the response. Sorry about the repeated emails and calls, I'm just a little nervous about this whole thing. Please let me now if there is anything I can do to speed up the process. Also, will I be receiving the BTC based on the exchange at the time of my payment? Or will it be the current inflated price? Let me know when you get a chance. Thanks again.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I've used your service previously, and it worked flawlessly. However, I made a cash deposit on Saturday evening, and have yet to hear anything. I've called and emailed multiple times, but have not received any replies. The Order ID is 1196a228-be1c-46fe-92b6-d4556bf7e95d. Please respond as son as possible. I'm losing money very quickly, and I have several large transactions that I would like to take care of early this week. Thank you.