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Board Beginners & Help

Re: Official Newbie BitInstant Support Thread (Active Customer Support)

na_krul

on 09/04/2013, 19:43:02 UTC

Quote from: chumpchanger on April 09, 2013, 06:49:45 PM

Quote from: chumpchanger on April 05, 2013, 03:31:21 AM

Quote from: URSAY on April 05, 2013, 02:29:38 AM

Everyone...

Overwhelming volume is the issue here. Your funds are NOT lost. BitInstant is NOT scamming you. All orders will be resolved.

Please try and work WITH me and not against me so I can help you resolve your issues.

Spamming this thread does not help me help you. Please include ALL of your information regarding your transaction in 1 post or PM. Partial info or just complaints do not give me the resources to help you.

Thanks!
-BitInstant Support

Okay URSAY, convince me Bitinstant won't fail me..........

So March 27th, I made 2 deposits to Bitinstant, at CVS via Moneygram/ZIPZAP, but as a week has passed, only ONE of TWO of my deposits have been sent to my account: of 1BbLYvXk63C6TqccTDiWrkZsoY6Gry36kf (not a MtGox account)

first 2d2be619-81b5-4e3a-a88f-0561570acd3c <-------this one proved successful
second 422de93e-cc32-45ad-b8aa-0880ab659f8e <-------this one did not go through, which is incorrectly stated as a MtGox destination,
despite having the correct address destination (MtGox coupon proved total fail)

It is now Thursday, April 4th 8 DAYS later, and I'm really hoping you guys can make this right, with the bitcoin value I intended at the time of deposit, yet I am still missing the 400 dollars (net 384.04) ordered to my BTC-e address.

I've been hanging in there for over a week...... when can I expect compliance?

So far so good, URSAY states BitInstant is willing to looking into reissuing a MtGox Coupon, due to expired one . Though I preferred this sent to my BTC-e, I'll take what I can get.

Thanks for the diligence, URSAY

SO JUST TO UPDATE. I'M STILL WAITING ON THE DEPOSIT FOLKS.. I'VE BEEN IN CONTACT, AND THOUGH THEY'VE INDICATED TO ME THEY'RE WORKING ON IT, NO ETA YET

It is now 13 days later, since my March 17th Bitinstant deposit guys, order ID # 422de93e-cc32-45ad-b8aa-0880ab659f8e has YET to deposit to my account..... I don't have a problem getting correspondence back from Bitinstant, it's just the order, that is failing to be fulfilled. I'm at my wits end here. In a little while, if no result appears soon, I'm escalating this to my Reddit outreach

Dont waste you time. Escalate it now.

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Board Beginners & Help

Re: BitInstant problems

na_krul

on 09/04/2013, 18:25:53 UTC

Quote from: dimitri69 on April 09, 2013, 05:46:26 PM

hi there, a noob question: i want to use BitInstant to buy some coins, but am nervous because of recent apparent problems. are these problems related only to transfers to MtGox? i want to transfer directly to marketplace address. will that go through quickly?

i have looked at many alternatives, but because of where i live my bank choices for cash deposit are very limited, and BitInstant provides best option for me, and hopefully in reasonable time frame. but if it is more then a few days I will try other options.

thanks!

In no case! They are scammers!

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Board Beginners & Help

Re: Official Newbie BitInstant Support Thread (Active Customer Support)

na_krul

on 09/04/2013, 17:19:12 UTC

Quote from: URSAY on April 09, 2013, 05:17:17 PM

Quote from: na_krul on April 09, 2013, 04:55:32 PM

Quote from: na_krul on April 08, 2013, 07:45:56 AM

Hello, I sent money to my paypal account yesterday and i didn't receive them yet. I wrote to support and they didn't reply...
Order ID    de3742b6-9caf-4bee-b04f-55837908b664
Quote ID    75084d0b-9f80-4c76-9879-4d4ba64e069b
Event ID    60dfaca8-3deb-4909-9bd2-306075d8f775
Fees (inclusive)    9.0% + $1.00 incl. paypal fees
Amount you paid    $129.54 USD
Amount you will receive    $117.21509504 USD
Delivery Deadline    Sun Apr 7 09:24:32 2013
Destination exchange    PayPal

Two days are gone and there is no funds on my paypal account. But I have an e-mail from Bitinstant.com:

OrderID: de3742b6-9caf-4bee-b04f-55837908b664
EventID: 8faebe08-bb44-4535-a5f5-0cc73fa4a6ff
DestAccount: na_krul@mail.ru
QuoteID: 75084d0b-9f80-4c76-9879-4d4ba64e069b
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365323145.17
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $117.21509504 USD

They simply don't have funds on their account...

I understand why you would think this from the API response but it's not that simple. Have I opened a ticket for you? Thanks! Cheesy