Well, after I jumped through all their hoops, I have had no issues with my transactions. I didn't care for the waiting process, and I missed out on the post crash prices in October. And I wish the support was more timely. (Although, all my emails were answered, sometimes with such a delay that I had forgotten I asked the original question.)
They are a startup and they are being careful and learning a lot in the process. I will be patient, since I am confident the serious VC money they have will insist on solid operations.