Criticisms:
- The benefits of their highest tier VIP don't seem to scale and differentiate real players from the rail-birds as much as I would like.
- Cashback is based on their holdback % instead of factoring in actual loss. 5% of actual loss with a small playthrough requirement for the top players would be more inline with their competitors.
So after moving a larger % of my gaming budget over to DD in the last couple months, these criticisms started to become more and more of a pain-point in an otherwise positive experience at DD.
Although the banner that promoted up to 10% lossback for "top-level" players has been removed, the current version still says there are special bonuses for what I assume would be the same selection of their depositing customer base. Because I still spread my play around a few different platforms, I am by no means a super-whale, but my rough stats are:
- Ranked in the top 25-27 in "qualified wagering" (~17 BTC). Top 50 is their highest VIP level.
- Actual wagering since 7/2021, when I started shifting play over to DD, is 25+BTC.
- In the top 10 wagered all-time for several different coins
- Account is in the net negative for me, net positive for the house, by several thousand dollars
I emailed support, and explained that although I love DD, it is getting harder to justify playing there when I get 10% weekly lossback, and 3-8% lossback daily on their competitive platforms. I included a screenshot of the banner, and they said they would review my account. The response ended up being that the banner and special bonus program was only targeted to their top-tier players. When asked what "top-tier" means, the answer was the "top 5 players." This was probably the worst answer that could be given, since it was a lie (unnecessary) on top of what is essentially an appraisal of the value of my play (perfectly valid and completely theirs to make, even if I disagree).
Normally I would take a hint, but because I genuinely enjoy playing at DD, I went through an admin to make sure there wasn't a mistake, and see that my request had reached the proper person/people to make the decision. We agreed that if there was nothing further in a couple days, then that would basically confirm the original answer. I stated plainly that should my account as it stands not qualify for some sort of additional bonus, I would have to stop playing at DD. Purely as a business decision, that is an extra 5-10% running off of my books, that I can recapture elsewhere.
During the couple of days, I continued to deposit and play through several thousand dollars. Any potential theories that I was out of money and just looking for a cash-grab should have been put out the window based off of this. Despite all of this, the original answer was confirmed, with no counter offer or explanation. So now im officially a retired duck.
To be clear, DD owes me nothing. The agreement was to pay me out if I bet on the correct subset of numbers, and keep my wager if I bet on the incorrect set of numbers. They kept their end of it, and my original positive review stands. But this post is so that maybe someone else at my level of play, who is looking into DD, can have the proper information before making a decision to invest time in the platform. The admins I dealt with were nothing but helpful, and this decision I am sure was above their pay-grade.
Am I confused as to why they would make no effort to keep a fairly wealthy (check out my accounts registration date, started mining back then) customer, who improved the platform for others when he was on (I gave out 5-figures in tips and rain in 2021), and who was otherwise a net positive for the house? A little. Oh well.
