They banned my account for some reason, and they would e-mail me back after they´ve gotten a response from the Dutch post, have been waiting for 1 week, still no response
Don´t order from this site. Try alphabay, CHEAPER and DEFENITELY better. (escrow)
They ban accounts from unhappy customers. Shit site.

Of course you don't but I did. NL customs does not always send a letter, would love to receive one but only friends of mine got them. At least 4 cartons send were "lost", in 2015 and 2016.

Why do you say´´ Please pick the "Tracked delivery" option and we can guarantee delivery or your money back.´´

Sorry to say but at least my last 3 cartons send by you where never delivered and probably caught, other reseller on this forum also can't ship anymore without being caught in the Netherlands.

Your FAQ tells it's not forbidden to receive cartons, in NL it is. It's a bit misleading for the peeps who don't know how to use Google.

I took again a gamble to order from you to deliver it to NL, it didn't arrived as expected. I tried and it didn't work. You are promoting that you have a 100% delivery to NL but that's not the case anymore. That was years ago. I can understand the peeps here. Better change the FAQ because it's outdated for a while, at least for NL customers.

No hard feelings btw

You are a regular customer that got fucked over, just like me. Nothing to do anymore.

Also ordered, 3 weeks ago it got shipped still havent received it 2 cartons. Thought the delivery to Netherlands was 100% but as i read here its 0%?

Has anyone ordered from Spain?          

...i presume this to be much higher in reality.

Just to update, I never did receive my package...

Hey Karl,

I filled in the contact form on your website yesterday, but I haven't received a reply yet.
Could you take a look at my enquiry? The message was about a parcel that has been sent back to you.

how much do these cost in your country that you order them from a website?

Absolutely not. I am a regular customer and bought from you under my old account many times. My old name was stolen and used to scam. I am still very legit as always and your email response said that they were returned to you. Please update my order ONLY and maybe not make another accusation

Have not received anything and double checked my address. Everything is correct.  Shipment was to USA

Hi
 I'm in UK. order  #60685 1 cart Winston blue , 1 Camel Blue

Received letter from Border Force after 4 weeks stating that the goods was seized and I have to pay 47 GBP for 200 cig which means I have to pay a total of 94GBP + the initial order cost of 63 GBP that means 20 packs of cigarettes will cost me 157 GBP which will come to 7.85 GBP /pack a higher price than buying it from local store where I can get a pack of Winston Blue if reduced 6.49 GBP.

In top of that I have to go in the town where the seized goods are and complete forms or whatever.

Is nowhere stated in dutyfree.io FAQS that the excise duty or other penalties will make impossible to get it for a decent price in UK.
I read before ordering but ofcourse nothing in the FAQS saying the orders from UK you washing down the drain your money completely.
 
So is 100% for cigs to be sized if you're in UK. At least in my case.

6 years ago I ordered from some USA online store 10 Winston Red but don't remember the name of the store, also received letter after 1 month and goods was seized.
 
Based on assumption that you might photo shopped a letter from Border Force dutyfree.io won't refund your order if seized . What about the reference number of that letter? you can check the validity of that number don't you?
 
So dutyfree.io what's the deal here?

Well they arrived and couldn't be happier. 4 days delivery to UK is pretty insane!

Ordered on Friday evening
Shipped on Monday (With tracking)
Arrived on Friday morning.

Smoke like a dream, packaging was very discrete - High res images below:











10/10 for service, packaging, speed and product!

Thanks again mate, always good to know this awesome has been here through the years. I'll get back in touch when the mrs finishes these!

Massive bump for the big man DutyFree, been around for a long time and I'm sure reliable as ever.

Been a few years since I've ordered from the beast himself, but, thought I'd plug his OpenBazaar store with my order!

After 20 or so minutes I cannot figure how to imbed an image so link below.


Hope to receive them soon mate, let me know if there's any trouble with the PGP!

Hi,

Will the Chesterfield Red ever be available again to order ?
I'm checking your site regularly if it's available.... But it's not.

Hi only order number 59572 has still not turned up ordered on the 11th of March and I have not received a customs letter.

We have discussed this in previous posts on this thread. I have been holding out from ordering as I just want a solution to this problem.

Hi guys!

There is no activity here since the 31st of May? I placed an order yesterday but no confirmation mail and on my account it says "Paid, being handled". Nothing is changing since then. I sent a mail to them an hour ago but still nothing. I go to their twitter account and same as here, no acitivity since 31st of May. Has something happened?

That's a nice way to talk to you clients.

Yeah it's bad. Waiting is 1 thing, but not replying on mails is terrible. So whatever they reply, I will stick with cigspot. They answer mails quite fast.
And hopefully will do the same when they have grown.

From what I've read dutyfree has grown too much and the just don't care about 1 customer leaving.

Still not a tracking number received for order number 60402 reply!!