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Showing 3 of 3 results by paulqrk
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Re: LiveCoin.net > Buy/Sell/Exchange > + New Markets
by
paulqrk
on 21/01/2018, 10:42:58 UTC
so how do you think
they are legit
or we lose our money?

Ticket pending for 10 days without even an acknowledgement. It seems like a real possibility our support tickets will simply never be answered.

I'm not sure what their game is here. There appears to be developer activity in the news section of their site, on twitter etc., and other people on here reporting problems resolved eventually, so its probably not an out-and-out "scam" but for there to be delays like this is just not a good sign. Maybe its just a genuine business suffering from poor management.

I will be surprised if Livecoin are still "Live" in 2020, but I hope to be proven wrong..

 
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Re: LiveCoin.net > Buy/Sell/Exchange > + New Markets
by
paulqrk
on 17/01/2018, 08:05:35 UTC
Still awaiting a response to my ticket. Ticket submitted 12.01.2018 22:31

Looking through the support section of the website Livecoin say:

"If you're client of Livecoin and want to ask something or resolve an issue, contact us only via tickets. All clients' requests are to be resolved ONLY via tickets, except issues regarding access to account."

Fair enough...but if you think about placing another ticket because the first one might have been ignored altogether, you get this message:

"Support team operator responds to tickets in order of priority. If you send a new message now, your ticket will go to the bottom of the list. Click "Agree" button, if you are ready to wait, or "Cancel", if you want to keep the current position in queue."

So you are basically told to shut up and wait to be served, and if you ask again you run the risk of going to the back of what is obviously a very long queue.. This would be fine if you are given some sort of indication as to how long you should expect to wait. So far its been almost a week and I haven't even received acknowledgement that the ticket has been received.

What the hell guys. Come on, this is dismal customer service!!

Does anyone else have any other advice for getting through to Livecoin?
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Re: LiveCoin.net > Buy/Sell/Exchange > + New Markets
by
paulqrk
on 13/01/2018, 19:26:19 UTC
Hi Livecoin

I am a new account holder. I recently deposited HST to the deposit address as per your instructions, but the tokens have not appeared yet. This was 3 days ago  Huh

I raised a support ticket and sent the TX hash in my support ticket (time stamp 12.01.2018 22:31). No response to the ticket yet.

Can you advise where the coins have gone, and when I might be able to trade them? Or just make them visible in my account!

Many thanks