I need help, reward for anyone who fixes it. Here is what happened
1) I setup a blockchain.info account
2) I added an address and labeled it (so then I had the default address and the new address I setup)
3) I copied and pasted that address to a friend to send money to
4) 2 days later they sent payment
5) I login to check if its there and the new address is gone and only the one default address is in my wallet.
On blockchain it shows the transfer was successful (36 confirmations), the address that disappeared is a legitimate checksum verified address, so not like i copy / pasted it incorrectly. Blockchain support team checked their backups and say they can not find that address associated to my account. Since it was a new account with nothing in it I did not take a backup. The password I used for the account was very secure 20-30 characters with upper, lower, specials, numbers etc, so not a hope someone brute forced it.
How can this happen? Has it ever happened to anyone else with blockchain.info? I only created one bitcoin account of any sort in the last few months, so it's not like i got confused with multiple accounts, the account was created 2 days ago and the copy / paste of the address they provided was within a minute or two of making the address.
Is there anything I can do to get this address back into my wallet, I'll give a reward to who ever can help resolve this.
Thanks