Altilly was hacked in late December, 2020. I don't know what exactly happened there. The ops said it was a hack and all exchange data including wallets were deleted. I didn't see a police report or forensic analysis or whatever. I didn't really buy what the ops said, but they promised to refund everyone, so okay. I filled the refund form like everyone else. It's a year after the hack now, they finish processing these forms and the real fun begins. Looks like they are not going to refund me at all.
Here's how stuff worked on this exchange. Every user got a deposit address. Once a deposit cleared, a script transferred it automatically to their hot wallet which was used to fund withdrawals. Looks like they didn't have cold storage and didn't even have private key backups of that hot wallet (WTF really?).
Back to my case. I had 529k Phoenixcoin (PXC) deposited there. That was like 0.2 BTC at the hack time. Mostly mined coins, so there were 1118 deposits. Sure thing I didn't keep all those deposit confirmation emails in my mailbox once the deposits were confirmed. Why should I? Now these exchange ops say they are not going to refund me anything without all those emails. How convenient, huh? I still have access to my mining wallets, told them my deposit address, even told them their main hot wallet address in case they couldn't figure it out. BTW there are 6.6 million PXC stuck, it's like 7% of the total supply.
I bet no one else claimed my deposit address, but I even offered them to sign a message with privkeys of my mining addresses to prove they're mine. Nope, they rejected. Must be too complicated for them. Show the emails or piss off. Now it sounds like a SCAM.
