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https://bitcointalk.org/index.php?topic=1948108.msg21058883#msg21058883

@admins

While I appreciate you posting on the forum when there is a major announcement added to https://www.bitfinex.com/pages/announcements, I think you should also send out an email to all Bitfinex.com users when there are major announcements.

I believe you sent an email a while back, perhaps it was about the heartbleed bug.

I don't think every user Bitfinex subscribes to this thread to get updates about announcements, and they must monitor https://www.bitfinex.com/pages/announcements themselves.  I believe every announcement on https://www.bitfinex.com/pages/announcements is worthy of sending a mass email to all users.  Every user should know about these important changes, whether or not they follow on the forum, or have a monitor on https://www.bitfinex.com/pages/announcements.

I am subscribed to this thread, but still miss important announcements, since not all announcements put on https://www.bitfinex.com/pages/announcements are mirrored here.

Every user should be notified of any changes.  It is very important for every user to know any and all changes. Thank you.

Logging in is working fine for me on Chrome. Broken in IE11 as well. The login button doesn't produce any new screen or redirect.

Now withdraw is 5 working days. Can you add cancel function to it? Now you don't pay very quickly. People may need to use their funds when pending.

About my case. my withdraw reach my account the fifth working days. Now same as bitstamp. No advantage.

Sorry to suggest this, but I think to be fair, if there are no quota left, users who have not withdraw recently should have priority over users who withdraw recently.

Let me point out a few simple concepts here:

1) We don't observe AML/KYC rules  because we like to give you a hard time, we do it because we don't want to be shut down by local authorities and have all your money confiscated ( Liberty Reserve anyone?)
2) We just require extra documents to accounts that show abnormal patterns of withdrawals or any strange behavior.
3) Less than one month ago MtGox exploded and this drew massive attention to every trading platform. Bitfinex is now the second platform in the world in the BTC/USD pair, so it's perfectly normal for us to try to be scrupulous in our procedures.
4) If you have no passport, a photo ID and a driving license will do.
5) We accept bank statements in electronic format (PDF)
6) The same people complaining now were also complaining back in june 2013 when we pulled out of MtGox.
They called me paranoid, chicken, you name it. All this people didn't show up when Gox collapsed to just say thank you. Not one word, nothing, zero.

Time will tell who's is right between who is trying to comply with the rules and who is just ranting about a world that doesn't exist yet.
Platforms are centralized entities and must comply with the rules.
Anybody not getting this should seek for a better place to trade (and eventually end up losing all of his coins).

Yes, I wrote it again. And the more I write it the more I mean it.

Have a good day

Giancarlo
Bitfinex Team

Ending the connection to MtGox turned out to be a great decision.  I know there was regular criticism of it.

Hello guys,

I will sum up everything about our withdrawals (and deposits) system to answer questions:

First we tend to keep low reserves on hot wallets, which is why in times of "uncertainties" with a lot of withdrawals like these days, your withdrawal can go back into "Pending approval" state after being approved, until we replenish the hot wallet (up to 12 hours). Paranoia is our policy (for those who remember when we left MtGox in June last year )
Secondly, and this is what happened here, sometimes a bitcoin withdrawal will fail to be accepted on the network. It happens rarely but does happen. In this case the system will still assume the withdrawal is completed, and you have to contact us by email to support@bitfinex.com so that *a human* verifies if the withdrawal has actually failed, in which case it will be sent again.

For the deposits failing, we made a few adjustment today as sometimes when a lot of transactions occurred we would missed a deposit.

Since I'm on the topic, we do not track withdrawals by TXID so the "falsely failed" withdrawal exploit can not be used against us. Furthermore, we do reconciliate our assets and liabilities every hour in order to quickly spot if a "leak" of crypto-currencies would be happening for whatever reasons. This is something obvious to do for an exchange and I didn't think I would need to mention it, but I think I have to point it out considering recent events.

Finally, if you have an issue on your account, it is better to send us an email at support@bitfinex.com, this will be treated quicker than in this thread.

Thanks for your renewed trust and helping us being one of the top bitcoin exchanges in term of volumes.

Thank you and have a good day
Raphael
Bitfinex team

Happen to me too, it went through after 12 hours when they did a manual check. So I guess just be patient.

Anyone having connection problems to BFX?