Hello. I have a serious problem. I haven't logged into my Freebitco account for years because I lost my Authy account while fleeing Venezuela. I've been trying to deactivate the second factor for a long time, but I can't... If I try to get Freebitco to deactivate it without the secret key or phone number, I get this message:
Sorry, your 2FA can't be reset now because your last login country is different from your current country. Please try resetting your 2FA from the same internet connection as the last time you used the website.
I don't really remember what my last internet connection was. I tried from Peru and Venezuela, but I wasn't able to request a reset from Freebitco.
The other option to reset 2FA is with my phone number. But when I request a 2FA reset, and I enter the code to deactivate it, the message I get is the following:
The Nexmo platform could not process this message for the following reason:
And it doesn't really specify any reason. So... I'm almost at my wits' end. Apart from him. I tried tickets, but I haven't received a response in years, so I don't know what to do. PLEASE HELP.