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Re: Official Newbie BitInstant Support Thread (Active Customer Support)
so I made a bitinstant to bitcoin address moneygram a bit over 3 hrs ago. I recieved confirmation from zipzap that their end has completed. have heard nothing from bitinstant. how long should this take? how long should I wait until being concerned?
A long time....... Read the past posts.
just meant how long should i wait until notifying bitinstant and requesting help.
fill out the form on https://www.bitinstant.com/contact
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
hey URSAY!
Do I have to submit something through bitinstant.com/contact? I know that I was on a couple of lists and you said you escalated my issue, and then an email saying that I was sent coins but I haven't gotten anything yet. If I need to resubmit something that is fine, I would just like to know
Do I have to submit something through bitinstant.com/contact? I know that I was on a couple of lists and you said you escalated my issue, and then an email saying that I was sent coins but I haven't gotten anything yet. If I need to resubmit something that is fine, I would just like to know
I spoke with someone today regarding the execution price issues. They are hoping to resolve some of those issues today if they have not started this already.
bitinstant was supposed to execute my trade at 04/07 for a total of 2.52047889 BTC
I only got 2.04136689 BTC
I want to refund the remainder as USD
I'm getting sick of yelling at the computer screen
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
More Places to complain about these scammers:
FTC
https://econsumer.ftccomplaintassistant.gov/
Google+ community where people who would like to join together to get a lawsuit going can organize.
https://plus.google.com/communities/112177264311909940483
BBB
http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331
Reddit
http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/
RipOffReport.com
http://www.ripoffreport.com/Search/bitinstant.aspx
NY Small Claims
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
FTC
https://econsumer.ftccomplaintassistant.gov/
Google+ community where people who would like to join together to get a lawsuit going can organize.
https://plus.google.com/communities/112177264311909940483
BBB
http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331
http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/
RipOffReport.com
http://www.ripoffreport.com/Search/bitinstant.aspx
NY Small Claims
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
By the way, does it make a difference if I put my mtgox account number as M12345678X or just 12345678?
does it make a difference if I put my mtgox account number as M12345678X or just 12345678?
posting over and over and over again isn't going to help.
The first way is just fine. Either way your account is going to have the same number. If there is an issue it will get ironed out. Unless you put the wrong account number then you will be fine. You can also use your mtgox username
Boy Shamdumdum, you sound like a company plant. You must work for them and then come on the boards to defend them.
Nope! Just someone who understand that customer service reps can become very overwhelmed when a bunch of assholes are here complaining and reposting and spamming and threatening to sue and all that shit. They don't deserve that, and if you really think I'm a plant then you need to rethink all of this.
And we believe you......NOT
the only proof that bitinstant isnt a ponzi scheme that ill accept is when they stop accepting deposits and solve everyones complaints
since theyre not willing to do this themselves, the only choice left is to tell others to stop depositing and to call bitinstant what it behaves like, and appears to be unless they change
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
More Places to complain about these scammers:
FTC
https://econsumer.ftccomplaintassistant.gov/
Google+ community where people who would like to join together to get a lawsuit going can organize.
https://plus.google.com/communities/112177264311909940483
BBB
http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331
Reddit
http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/
RipOffReport.com
http://www.ripoffreport.com/Search/bitinstant.aspx
NY Small Claims
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
FTC
https://econsumer.ftccomplaintassistant.gov/
Google+ community where people who would like to join together to get a lawsuit going can organize.
https://plus.google.com/communities/112177264311909940483
BBB
http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331
http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/
RipOffReport.com
http://www.ripoffreport.com/Search/bitinstant.aspx
NY Small Claims
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY do you see how many people are literally begging for their money?
if you were a real business, you'd stop accepting new deposits and fix your customers MONTH LONG PROBLEMS NOW
but no wait, youre a ponzi scheme and new deposits are your lifeblood, so youre just going to continue accepting new money, take a cut, and feed whatever scraps that are left to whoever yells the most
if you were a real business, you'd stop accepting new deposits and fix your customers MONTH LONG PROBLEMS NOW
but no wait, youre a ponzi scheme and new deposits are your lifeblood, so youre just going to continue accepting new money, take a cut, and feed whatever scraps that are left to whoever yells the most
and now that business hours are done, youre going to go fuck off
tomorrow when you come back, ill still be here
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
URSAY do you see how many people are literally begging for their money?
if you were a real business, you'd stop accepting new deposits and fix your customers MONTH LONG PROBLEMS NOW
but no wait, youre a ponzi scheme and new deposits are your lifeblood, so youre just going to continue accepting new money, take a cut, and feed whatever scraps that are left to whoever yells the most
if you were a real business, you'd stop accepting new deposits and fix your customers MONTH LONG PROBLEMS NOW
but no wait, youre a ponzi scheme and new deposits are your lifeblood, so youre just going to continue accepting new money, take a cut, and feed whatever scraps that are left to whoever yells the most
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Some of you need to take a chill pill and/or grow up. I had my issue resolved. I did it in the following way:
1: I never used threats, foul language, or otherwise taunt the person who is providing the help
2: I kept my posts to a minimum as to let URSAY do his job
3: I was patient. Some issues are more complex than others, it makes sense to get some of the easier issues taken care of so a representative can take more time on the more complex issues
4: Realize Bitcoins are an emerging currency, there are going to be problems.
5: Realize URSAY is a human like the rest of us and if you noticed, he was on one of the support lists.
If you were to act the way you are in a retail store you would be asked to leave the premisis. I am suprised URSAY hasn't asked the mods to reign in some of you crazy kids. Yes, $x00 is a lot of money to most. But most people are starting to get resolutions so please calm down. My issue was resolved in the early hours of the morning and since then I have already made another deposit through bitinstant and it has gone through without a hitch.
1: I never used threats, foul language, or otherwise taunt the person who is providing the help
2: I kept my posts to a minimum as to let URSAY do his job
3: I was patient. Some issues are more complex than others, it makes sense to get some of the easier issues taken care of so a representative can take more time on the more complex issues
4: Realize Bitcoins are an emerging currency, there are going to be problems.
5: Realize URSAY is a human like the rest of us and if you noticed, he was on one of the support lists.
If you were to act the way you are in a retail store you would be asked to leave the premisis. I am suprised URSAY hasn't asked the mods to reign in some of you crazy kids. Yes, $x00 is a lot of money to most. But most people are starting to get resolutions so please calm down. My issue was resolved in the early hours of the morning and since then I have already made another deposit through bitinstant and it has gone through without a hitch.
when they start behaving like a business, ill start behaving like a customer
for now, fuck bitinstant
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Repost
More Places to complain about these scammers:
FTC
https://econsumer.ftccomplaintassistant.gov/
Google+ community where people who would like to join together to get a lawsuit going can organize.
https://plus.google.com/communities/112177264311909940483
BBB
http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331
Reddit
http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/
RipOffReport.com
http://www.ripoffreport.com/Search/bitinstant.aspx
NY Small Claims
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
More Places to complain about these scammers:
FTC
https://econsumer.ftccomplaintassistant.gov/
Google+ community where people who would like to join together to get a lawsuit going can organize.
https://plus.google.com/communities/112177264311909940483
BBB
http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331
http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/
RipOffReport.com
http://www.ripoffreport.com/Search/bitinstant.aspx
NY Small Claims
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hey i just sent $293.95 from bitinstant to mtgox and I still haven't received my funds in mtgox yet. Usually, its instantaneous but for some reason, its still not in there yet. Help Please!
All new issues are now logged at ...
bitinstant.com/contact
Sorry you are having problems.
93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf
EventID:
0fe3d9fb-67bd-4168-9648-da4ea6be3f9b
Bitinstant owes me 0.479112001 BTC
As a result of the inconveniences and headaches given by Bitinstant, I have elected to not accept my money in BTC form
Give me $76.04 in cash or through paypal
The $ amount is verifiable as follows:
Bitinstant Order creation time (source: https://www.bitinstant.com/order_status/93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf ):
Sun Apr 7 15:17:25 2013 bc2ef0ac-d37b-4787-a041-68acbed69a50 New Order
EST: 12hr: 11:17:25 AM EST, Sunday April 7, 2013
EST: 24hr: 11:17:25 EST , Sunday April 7, 2013
UTC: 12hr: 03:17:25 PM UTC, Sunday April 7, 2013
UTC: 24hr: 15:17:25 UTC , Sunday April 7, 2013
UNIX: 1365347845
mtgoxUSD weighted price: $158.7/BTC @ 2013-04-07 15:17:00 (source: http://bitcoincharts.com/charts/mtgoxUSD#rg5zig1-minzczsg2013-04-07zeg2013-04-08ztgSzm1g10zm2g25zv )
Given Rate:
$400: source: https://www.bitinstant.com/order_status/93ba9900-5bb7-4d90-b4ad-cc8f9177fbdf
2.04136689 BTC: source: http://blockexplorer.com/address/14czMwT5imj1xfT7seLarorCBZZ9TxsFZg
$400 / 2.04136689 BTC =
$195.947138145265/BTC
Expected deposit:
$400 / $158.7/BTC (walmart deposit time rate & bitinstant order creation time) = 2.520478891 BTC
Difference:
expected - actual = difference
2.520478891 BTC - 2.04136689 BTC = 0.479112001 BTC
Bitinstant owes me 0.479112001 BTC
I do not want the BTC. I want my $ in 0.479112001 BTC back at rate at time of deposit.
0.479112001 BTC * $158.7/BTC = $76.03507456
Give me my $76.04 back