What happens if my application is rejected?If we reject your documents, we will always explain by email what went wrong in the verification process. The top 5 most common causes for rejection are:
- Not submitting all the documents. Many people only give us a driver's license or passport on their first attempt, without providing any proof of residence. This is the most common reason for rejection, and costs our customers the greatest amount of time in having their accounts verified.
I am currently applying to become verified. And the reason why people only submit a drivers license is because, submitting the proof of residency simply does not work. I have tried for a million times to upload my proof of residency and it just will not upload. It shows a red bar, and that's it.
After logging in and out to see if it resolves the matter, it send my application out automatically. Had to wait for almost two weeks to get a decision, which obviously was that i failed and need to apply again. And once again proof of residency will not upload.
To check if there is something wrong with the file, I tried to upload proof of my driving license on the proof of residency section , and it still does not work. It send my application of automatically again, and I have to wait for 2 weeks again to receive the same decision.
For a company with such large amounts of revenue, you make quite a meal of dealing with customers needs. Not to mention the in-capacities of your systems and website.
I would not be surprised if it is only 1 member of staff going through all of the applications, since the rate at which they are resolved seems to be a couple of hundreds per day.
Bitcoin is a lovely concept, but companies like yours taint it for the worse. I'm afraid Bitcoin will never gain mass adoption, whilst it is being associated with Mtgox.
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