Victor.

I have an issue, but you are not responding via e-mail.

I have two deposits, both of which are confirmed but your system isn't letting me withdrawal.

Please correct admin

Anyway there is no such terms as that when weekends they will not process it but as far as I know whenever there is such a big withdrawals they will slowly processed it, to make sure everything is okay and good to go. As long as you do not cheat on them or violate the rules the you should care less because they will let you withdraw your money for sure. Just be patient because it really needs time to check everything

Don't make such claims about that exit-scam that can happen to this gambling site due to only have the problem of withdrawals on weekends.I do agree in the point that they must really hire someone or personnel's that would able to make process of withdrawal request specially on weekends and as you said action do happen mostly on weekends because people are active on playing because weekends we do know is the vacant time on most people.Instant withdrawal would really matter but management do have this kind of protocol which means as a player we cant do anything about it but to agree in their terms.

I know what you feel but you have no right to claim them to scam in no time,its not really appropriate.

I've just contacted support about your case:

Jonathan: Hello, thank you for warning us.
Some withdrawal is being stopped during weekends because of the security reasons.
We are checking every withdrawal for our players security and safety, sometimes if it is suspicious it needs approval which can't be done on weekends.

mojo: Can I quote this to that player?
And can he expect his funds on Monday?

Jonathan: Yes of course, I am sure that player has already heard that from me or my colleague
I cant
say for sure that he will receive his withdrawal,
If that player violated terms & conditions of FJ
But it will be checked on Monday

mojo: Hm..thanks...btw you should really hire someone for weekends.

But why there is no reply from the appropriate person?

They need to clarify  all the doubts as soon as possible to keep their reputation among the forum if they keep avoiding these kind of questions then more and more people will starts to accuse them.

I believe Fortune Jack operates during regular business hours, from Monday to Friday.
Take your trouble patiently, you'll receive your coins soon.

From this post, I didn't understand what is exactly your issue. Please post more details about your issues.

What I know about Victor is that he will not be online most of the times but once he comes online he will reply and that is not good for gamblers who are facing issues. He should engage some support team members to answer gamblers quickly.

Nah if they wanted to not pay they wouldn't have, like betcoin did.
They were just winning some time that's all.
Of course I don't believe a second that all those incidents sadly happened at this moment ^^

But they were excuses to check on the guys winning not excuses to not pay. Otherwise they simply wouldn't have paid
Or at least not without the "are you really the account owner" card.

give it a little bit of time , your screenshots aren't showing any thing suspicious
most of casinos do the same thing , but since you are a VIP " as you are claiming " it's a shame that they are taking time to process a 2 btc profit withdrawal

The presented level of English used in the email is not fitting for a customer support representative assigned to a VIP customer like you. Just shocking