I contacted their support immediately. They have been stalling me ever since.

What Happened::
I've sent them 970 EUR via SWIFT on 4 December 2017.It was never processed into my balance. They cannot find it ever since. I have contacted with support and all they offer is more apologies. It has been nearly 7 months now.

ID
up111563346
@CEX.IO I want full refund+7 months of %1.55 interest+ 30 EUR SWIFT expenditure back. Then never to ever hear from you again.


Proof of payment:: This is MT-103 form they asked me to provide.
http://i67.tinypic.com/27xmeyx.jpg

Later they asked me to ask my bank for a refund. Their beneficiary rejected. Proof:
http://i63.tinypic.com/4u8j2r.jpg

Additional notes::
I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility.

Besides, money is the easiest thing to track in the world unless there are shady things going on (Their "third party" bank or themselves). while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes. Even a chimpanzee could have solved a customer ticket by now.

If you are another victim and they provide a website in your language you can file a FRAUD/SCAM complaint to your local police department or tech crimes department.

Finally DON'T send them anything other than coins. it seems only thing they hold on to and manage to do is their crypto market.

Thank you everyone for your attention and suggestions. I m sorry for no proof and late reply. i am really busy and have little time to deal with this thats why i was unaware of the format.


@CEX.IO my ID is up111563346.


Proof of the situation:

Here is the MT-103 form of my swift.
http://i67.tinypic.com/27xmeyx.jpg

And response of their beneficiary. Support asked me to ask my bank for a refund. Their Beneficiary rejected.
http://i63.tinypic.com/4u8j2r.jpg

I ve been mailing with their support but all they can offer is more and more apologies. CEX.IO is obliged to compensate for damage they caused to their customers. Even if they fail to locate incoming transactions its not our responsibility. Besides, money is the easiest thing to track in the world unless there is shady things going on. while every data is available to their use being "being unable to locate the money" and apologies are nothing but jokes.

"If" they really have an office in UK,london I will have my aunt who is a London resident and British citizen issue a fraud complaint to the British police department.

I sent them 980 EUR on 04/12/2017 via SWIFT transfer with valid beneficiary parameter.

They have been keeping me on hold ever since. They cannot locate the money and keep asking me to be patient.

Its been 6 months now.

Is there a way for internationals to pressure cex.io other than support mails?