hello, new here but i've opened an account like 4 months ago and been doing pretty well in 1 particular sport, but since last week i'm limited on my bets, like i can only bet a super small amount. Anyone like me and how to resolve it (new account ?) thanks
A new account can be punished because it is a violation of the terms of use. Casinos don't really like it when players win too much.
Nope. An account will be completely restricted to access the casino when he violates the ToS but in his case, He clearly just winning too much thats why his account got a betting limit or simply casino just dont want him to play in their sportsbook anymore without telling directly. This kind of restriction is very common and its not from violating the ToS.
It's always frustrating when restrictions are imposed, but you should know that it's not uncommon in the betting world. You should definitely reach out to Cloudbet's customer support and see what's going on. Maybe there's just a mix-up or a limitation that you're not aware of. Have you taken a look at the terms of service? It might hold some answers.
Casino security is very cautious about their action towards this kind of issue. They are limiting an account based on his winning percentage and as per suggestion by bookmaker for the casino profitability. He might be betting only on surebets which makes his account high winning rate that result to his account restrictions. Most of the time Bookmaker detect the user that already restricted the account to bet high even if change the casino since some casino is using same bookmaker with their sportsbook.
Most of user get surprised when their account restricted due to that reason are definitely not reading any rules which is clear written on their TOS. Then after than they blame the casino for what issue they faced so to avoid this much really better to read the rules first or if you are not sure about the words written better ask the support since from that they can get a good answer for the question they want to ask.
Again this kind of restriction is not a violation of ToS because his account is just have a restriction on betting high. This is not a violation but rather the casino imposed their ToS to the player which they can restrict any user without giving any reason.
No surebet, i bet on rugby union (live) and what's funny is i'm not even usually betting high amounts, only 1 to 3 Avax per bet. But now when i select a bet that says for example Max bet 19 Avax and validate, it does not go through and shows me like Max bet is 0.44 Avax
Anyway i reached out to them on chat but got the usual bullshit and the "we'll check and reach out to you by email" but didn't get a response, so i withdraw and i'm trying a new crypto bookmaker now...