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Showing 20 of 77 results by szita2000
Re: Is MtGox withdrawal problems are transparent? - Don't think so...
Seems like the Gox is cracking down.
Seems that they have cash-flow problems...
Re: Is MtGox withdrawal problems are transparent? - Don't think so...
Do anybody know if it possible to get the money that is in "confirmed" status back into the trading account? As the situation is now I have neither bitcoins nor dollars.
Hi wingding.open a ticket and request a cancellation on the withdrawal transaction.
I did that then I bought back BTC, which I withdrawn to BTC-e, over there I withdrawn euro, which they fulfilled in about 2 days.
They charged an arm and a leg, (in fairness I don't understand how they calculated the fee)
All in all from 2340 eur withdrawn I got 2198 in to my account.
My view is right now:
-At least I have my money...
STAY AWAY FROM GOX !!!!!
I've read Euros can be withdrawn just fine and quickly? Is it is true how does that fit with the automated wire transfer system outage? Wouldn't they be processed by the same system?
Let me correct you.
I have a request in EUR from 23rd of May... Still no money.
you can read Mt.Gox support's bullshit over here:
https://bitcointalk.org/index.php?topic=238036.msg2542142#msg2542142
Re: Is MtGox withdrawal problems are transparent? - Don't think so...
Right. I just asked Gox to cancel my withdrawal request. I think I will try BTC-E as well.
Mt.Gox is a lying scamming bunch, that will loose lot of big time players (not that I am by any means) due to their ill business practices.
If you want some reading, here is the latest I got back from Support.
Now I got the person in charge...
But when I asked her instructions on how to initiate a wire transfer from their Japan Bank account (for a fee) there was no reply.
Hello,
I am Marion in charge of this service.
We apology for delay and issues.
As written on our website, there is one month delay on Euro transactions, we even published an article on our website about that.
Why ?
As you said we are a Japanese company, located in Japan. You made a withdrawal request in Euros to our Polish Bank account(and not to our Japanese bank account).
As we are a Japanese company, we have a withdrawal limit in Euro by day and we are strongly limited by this limit.
So, all withdrawals are processed following a queue, but when we are reaching the limit only little amount are processed in order to process a maximum of withdraw by day. That is why the second withdrawal was able to be processed faster. Mt.Gox has no profit or interest on keeping your money.
So, there is no issue with your withdrawal, it is in the queue to be processed.
I do not know if support let you know that you can withdraw from our Mizuho bank account by using an international wire, fee is more expensive but delay is around 5 business day maximum. If you want to change for this solution, you can ask the support to cancel your current withdrawal request.
Since one year, we are working on a new solution to propose to our European users. This solution should be available before the end of the year and will allow us to process more transaction by day.
Let me know, if you need anything else from me.
Best regards,
Mt.Gox Team
Mt.Gox is a lying scamming bunch, that will loose lot of big time players (not that I am by any means) due to their ill business practices.
If you want some reading, here is the latest I got back from Support.
Now I got the person in charge...
But when I asked her instructions on how to initiate a wire transfer from their Japan Bank account (for a fee) there was no reply.
Hello,
I am Marion in charge of this service.
We apology for delay and issues.
As written on our website, there is one month delay on Euro transactions, we even published an article on our website about that.
Why ?
As you said we are a Japanese company, located in Japan. You made a withdrawal request in Euros to our Polish Bank account(and not to our Japanese bank account).
As we are a Japanese company, we have a withdrawal limit in Euro by day and we are strongly limited by this limit.
So, all withdrawals are processed following a queue, but when we are reaching the limit only little amount are processed in order to process a maximum of withdraw by day. That is why the second withdrawal was able to be processed faster. Mt.Gox has no profit or interest on keeping your money.
So, there is no issue with your withdrawal, it is in the queue to be processed.
I do not know if support let you know that you can withdraw from our Mizuho bank account by using an international wire, fee is more expensive but delay is around 5 business day maximum. If you want to change for this solution, you can ask the support to cancel your current withdrawal request.
Since one year, we are working on a new solution to propose to our European users. This solution should be available before the end of the year and will allow us to process more transaction by day.
Let me know, if you need anything else from me.
Best regards,
Mt.Gox Team
Re: Is MtGox withdrawal problems are transparent? - Don't think so...
I would but right now this is where I am standing with them. Seriously thinking of buying back some BTC and get it out on another channel. Problem is, that I am a bit worried with BTC-E too.
Is MtGox withdrawal problems are transparent? - Don't think so...
Hi Guys. I am waiting 27 days for a withdrawal of 2400 euro from MtGox account.
This transaction is still in "confirmed" stage since the 23rd of May, However I made another withdrawal on the 5th of Jun, for 110$ which has arrived in 2 days.
This is the session that I had with MtGox support today.
To be honest it is worrying, but I will let you decide.
Linda Support, Jun 19 20:26 (JST):
Szita2000 has joined the room
Linda Support 16:12:
Welcome to Mt.Gox Live Chat Support
Szita2000 16:12:
Withdrawal requested 27 days ago, the status of the transaction is still only "confirmed"
Szita2000 16:12:
Hi Linda.
Linda Support 16:12:
Hello, This is Linda from Mtgox chat support. How may I assist you today?
Szita2000 16:13:
As you can see from my question I requested a withdrawal 27 days ago, on the 23.05, and it is still not processed.
Szita2000 16:13:
Can you advise please?
Linda Support 16:13:
Not to worry, I will try my best to help you.
Szita2000 16:13:
Sure.
Linda Support 16:13:
Could you please provide the account number or account username to proceed further?
Szita2000 16:14:
sure. the account number is M41272125X
Linda Support 16:14:
Thank you for the information.
Szita2000 16:14:
np
Linda Support 16:14:
May I place you on hold while I check your records?
Szita2000 16:14:
Sure.
Linda Support 16:20:
Thank you for being on hold.
Szita2000 16:20:
no problem.
Linda Support 16:20:
On checking I can see that you have made a withdrawal on 2013-05-23 for amount 2,400.00000 .
Szita2000 16:21:
Yes. that's correct.
Szita2000 16:21:
That was 27 days ago.
Linda Support 16:21:
It appears that our bank is still in the middle of processing the funds, and we will keep you updated once the transactions is processed. We apologize for any inconvenience this may cause.
Szita2000 16:21:
Sorry Linda but I can not accept that answer.
Szita2000 16:22:
The reason for that is if you check my account you can see that there is another withdrawal made on the 05.06 and that has been processed in 2 days.
Linda Support 16:22:
I apologize for the inconvenience caused. We are expecting the withdrawals to be cleared soon and we will update you as soon as possible.
Szita2000 16:22:
Can you explain why is the status of the transaction is still only confirmed?
Linda Support 16:23:
Usually, it is the last stage before it gets processed.
Szita2000 16:24:
SUre. I would like to make a complaint against MtGox. Can you please give me the name of the regulator in Japan, who is regulating the financial operation of MtGox?
Szita2000 16:25:
I hope you appreciate it, that you are handling my assets, and we have a contract between us.
Szita2000 16:25:
This is in the terms and coonditions.
Szita2000 16:26:
we have both accepted the terms and conditions and you are clearly in violation of it. I am not happy about the delay you causing so I would like complain.
Linda Support 16:27:
We understand how difficult it is to have the funds not processed for these many days
Linda Support 16:27:
We have already contacted our bank to increase the withdrawal limits
Szita2000 16:27:
Sure Linda. Can I have the contact details of the regulatory body please?
Linda Support 16:28:
We have an alternate option of cancelling the withdrawal and get the funds through the International transfer
Szita2000 16:28:
Sorry but I think that this is an international transfer. I given my Swift Code and IBAN number.
Szita2000 16:28:
So clearly there is something not right on your end.
Linda Support 16:29:
no this is a EURO transfer which we have already stated that we have been having issues with
Linda Support 16:29:
Intenrational transfers will be completed within a week
Szita2000 16:30:
Linda. I don't mind paying the fees for an international transfer but I need to get these funds from my account. Can you provide me detailed instructions on how to set up the international wire transfer please?
Linda Support 16:31:
Of course.
Linda Support 16:31:
TO LINK A BANK ACCOUNT FOR INTERNATIONAL WIRE - Login to your Mt.Gox Account - Go to funding option then click Withdraw funds. - Select "Bank Transfer" under the Available withdraw methods - Click on "Add Withdraw Method - On " Withdrawal Center Wizard" Select "Bank Transfer" - Click on Bank Transfer - Then enter your bank's IBAN or SWIFT /BIC code on the " Withdrawal Center Wizard" Click on Next - On the next Screen you will have to Enter your Bank Details listed below : Bank Name: "Will be automatically updated with reference of your bank's SWIFT /BIC Code" Bank Number: Label: Transfer Type: " Should be International"
Linda Support 16:32:
Please let me know whether you need to cancel the withdrawal made so that you can request withdrawal through Inetrnational transfer.
Szita2000 16:33:
Thanks for that, I do think that this is what I set up already. Can you check that for me please?
Linda Support 16:34:
On checking I can see that you have added a bank account BANK OF IRELAND INTERNATIONAL BANKING with Transfer type "euro".
Linda Support 16:35:
The withdrawal has been made through "euro".
Szita2000 16:35:
Yes. so that IS and international transfer. not?
Szita2000 16:35:
Since I am in Ireland the only account I have is in euro, but, the second transfer of the 100 euro reached me in 2 days.
Linda Support 16:36:
You will have to add the bank account with Transfer type "International" in order to withdraw funds through international wire transfer.
Szita2000 16:37:
Sorry you confusing me. both methods of IBAN or SWIFT are for international transfers. is that correct?
Linda Support 16:39:
Yes of course.
Linda Support 16:40:
You may add the same bank account with transfer type "International".
Szita2000 16:40:
That is what I have setup.
Szita2000 16:40:
And received money through it.
Szita2000 16:40:
in 2 days.
Szita2000 16:40:
Is that correct?
Linda Support 16:41:
You have made 2 withdrawals on 05 Jun 2013 and 04 Apr 2013 and has been processed through transfer type "euro".
Linda Support 16:42:
You may either wait for the withdrawal to be processed or cancel the withdrawal made on 2013-05-23 and request withdrawal through transfer type "International".
Szita2000 16:42:
Yas. and the second one arrived in 2 days. I need an explanation on why a much earlier withdrawal is not came through to my accont.
Linda Support 16:43:
All the withdrawals are queued and will be processed according to the queue. Once your queue is reached, the withdrawal will be processed.
Szita2000 16:45:
Linda. you are contradicting yourself by saying that there is a queue. you have stated above that I have made 2 withdrawals. in the past month. one in 27 days ago and one in about 14 days ago, and from those withdrawals the latest one come through. Can you explain that if you have a queue how come that the later made withdrawal is in my acocunt and the one waiting for 27 days is not?
Szita2000 16:45:
And please be careful what you stating.
Linda Support 16:47:
I apologize for the inconvenience caused and I can certainly understand how hard it is to wait for the funds withdrawn. We prioritize withdrawals as per the requested date and at times the smaller withdrawals get processed sooner because the value is less.
Linda Support 16:47:
If we have a fewer limits left for a day and if the value of the withdrawal as per the queue is high the system will process the next withdrawal that matches with the limits available.
Szita2000 16:48:
Sure. I was expecting that, however I have to refer back to the contract that is exist between us, and of which you are violating now.
Szita2000 16:48:
Can you please give me the contact details of the regulatory body of your company in Japan.
Szita2000 16:49:
I believe this will be the Tokyo Chamber of Commerce, for the general operation of your company, but for the financial regulator I need details.
Linda Support 16:50:
I am sorry to inform you that we are not supposed to reveal any information as per our company policies.
Linda Support 16:50:
I will have this forwarded to our management team and they will contact you back.
Szita2000 16:51:
Sorry, but I am not happy with that. Can you get your manager on the chat right now please?
Linda Support 16:53:
We will forward the ticket right away and they would update you on this. Unfortunately they would not be able to assist through the chat.
Linda Support 16:53:
Please wait and we will contact you at the earliest
Szita2000 16:53:
Sure, but you should have the contact details of where I can place a complaint. Can I have that please?
Linda Support 16:55:
They are done only through the support tickets. The entire chat conversation will be created as a ticket and forwarded to them
Szita2000 16:55:
Linda. Please be aware that this chat thread will be an evidence in lght of my complaint. You not also violating the contract between you and me, but you are now refusing to provide me details on your regulatory body. Please be aware of that.
Linda Support 16:55:
I will personally follow up with this and ensure that you get the update on this
Linda Support 16:55:
We are not refusing. It will be forwarded to the concerned personnel and your issue will be addressed
Szita2000 16:55:
Sorry to give you hard time Linda, I know that you are only following policy, and I much appreciate this.
Linda Support 16:56:
Thank you
Linda Support 16:56:
Please wait for the update
Linda Support 16:56:
Thank you for using the MT Gox chat support
At this point they simply closed the chat.
This transaction is still in "confirmed" stage since the 23rd of May, However I made another withdrawal on the 5th of Jun, for 110$ which has arrived in 2 days.
This is the session that I had with MtGox support today.
To be honest it is worrying, but I will let you decide.
Linda Support, Jun 19 20:26 (JST):
Szita2000 has joined the room
Linda Support 16:12:
Welcome to Mt.Gox Live Chat Support
Szita2000 16:12:
Withdrawal requested 27 days ago, the status of the transaction is still only "confirmed"
Szita2000 16:12:
Hi Linda.
Linda Support 16:12:
Hello, This is Linda from Mtgox chat support. How may I assist you today?
Szita2000 16:13:
As you can see from my question I requested a withdrawal 27 days ago, on the 23.05, and it is still not processed.
Szita2000 16:13:
Can you advise please?
Linda Support 16:13:
Not to worry, I will try my best to help you.
Szita2000 16:13:
Sure.
Linda Support 16:13:
Could you please provide the account number or account username to proceed further?
Szita2000 16:14:
sure. the account number is M41272125X
Linda Support 16:14:
Thank you for the information.
Szita2000 16:14:
np
Linda Support 16:14:
May I place you on hold while I check your records?
Szita2000 16:14:
Sure.
Linda Support 16:20:
Thank you for being on hold.
Szita2000 16:20:
no problem.
Linda Support 16:20:
On checking I can see that you have made a withdrawal on 2013-05-23 for amount 2,400.00000 .
Szita2000 16:21:
Yes. that's correct.
Szita2000 16:21:
That was 27 days ago.
Linda Support 16:21:
It appears that our bank is still in the middle of processing the funds, and we will keep you updated once the transactions is processed. We apologize for any inconvenience this may cause.
Szita2000 16:21:
Sorry Linda but I can not accept that answer.
Szita2000 16:22:
The reason for that is if you check my account you can see that there is another withdrawal made on the 05.06 and that has been processed in 2 days.
Linda Support 16:22:
I apologize for the inconvenience caused. We are expecting the withdrawals to be cleared soon and we will update you as soon as possible.
Szita2000 16:22:
Can you explain why is the status of the transaction is still only confirmed?
Linda Support 16:23:
Usually, it is the last stage before it gets processed.
Szita2000 16:24:
SUre. I would like to make a complaint against MtGox. Can you please give me the name of the regulator in Japan, who is regulating the financial operation of MtGox?
Szita2000 16:25:
I hope you appreciate it, that you are handling my assets, and we have a contract between us.
Szita2000 16:25:
This is in the terms and coonditions.
Szita2000 16:26:
we have both accepted the terms and conditions and you are clearly in violation of it. I am not happy about the delay you causing so I would like complain.
Linda Support 16:27:
We understand how difficult it is to have the funds not processed for these many days
Linda Support 16:27:
We have already contacted our bank to increase the withdrawal limits
Szita2000 16:27:
Sure Linda. Can I have the contact details of the regulatory body please?
Linda Support 16:28:
We have an alternate option of cancelling the withdrawal and get the funds through the International transfer
Szita2000 16:28:
Sorry but I think that this is an international transfer. I given my Swift Code and IBAN number.
Szita2000 16:28:
So clearly there is something not right on your end.
Linda Support 16:29:
no this is a EURO transfer which we have already stated that we have been having issues with
Linda Support 16:29:
Intenrational transfers will be completed within a week
Szita2000 16:30:
Linda. I don't mind paying the fees for an international transfer but I need to get these funds from my account. Can you provide me detailed instructions on how to set up the international wire transfer please?
Linda Support 16:31:
Of course.
Linda Support 16:31:
TO LINK A BANK ACCOUNT FOR INTERNATIONAL WIRE - Login to your Mt.Gox Account - Go to funding option then click Withdraw funds. - Select "Bank Transfer" under the Available withdraw methods - Click on "Add Withdraw Method - On " Withdrawal Center Wizard" Select "Bank Transfer" - Click on Bank Transfer - Then enter your bank's IBAN or SWIFT /BIC code on the " Withdrawal Center Wizard" Click on Next - On the next Screen you will have to Enter your Bank Details listed below : Bank Name: "Will be automatically updated with reference of your bank's SWIFT /BIC Code" Bank Number: Label: Transfer Type: " Should be International"
Linda Support 16:32:
Please let me know whether you need to cancel the withdrawal made so that you can request withdrawal through Inetrnational transfer.
Szita2000 16:33:
Thanks for that, I do think that this is what I set up already. Can you check that for me please?
Linda Support 16:34:
On checking I can see that you have added a bank account BANK OF IRELAND INTERNATIONAL BANKING with Transfer type "euro".
Linda Support 16:35:
The withdrawal has been made through "euro".
Szita2000 16:35:
Yes. so that IS and international transfer. not?
Szita2000 16:35:
Since I am in Ireland the only account I have is in euro, but, the second transfer of the 100 euro reached me in 2 days.
Linda Support 16:36:
You will have to add the bank account with Transfer type "International" in order to withdraw funds through international wire transfer.
Szita2000 16:37:
Sorry you confusing me. both methods of IBAN or SWIFT are for international transfers. is that correct?
Linda Support 16:39:
Yes of course.
Linda Support 16:40:
You may add the same bank account with transfer type "International".
Szita2000 16:40:
That is what I have setup.
Szita2000 16:40:
And received money through it.
Szita2000 16:40:
in 2 days.
Szita2000 16:40:
Is that correct?
Linda Support 16:41:
You have made 2 withdrawals on 05 Jun 2013 and 04 Apr 2013 and has been processed through transfer type "euro".
Linda Support 16:42:
You may either wait for the withdrawal to be processed or cancel the withdrawal made on 2013-05-23 and request withdrawal through transfer type "International".
Szita2000 16:42:
Yas. and the second one arrived in 2 days. I need an explanation on why a much earlier withdrawal is not came through to my accont.
Linda Support 16:43:
All the withdrawals are queued and will be processed according to the queue. Once your queue is reached, the withdrawal will be processed.
Szita2000 16:45:
Linda. you are contradicting yourself by saying that there is a queue. you have stated above that I have made 2 withdrawals. in the past month. one in 27 days ago and one in about 14 days ago, and from those withdrawals the latest one come through. Can you explain that if you have a queue how come that the later made withdrawal is in my acocunt and the one waiting for 27 days is not?
Szita2000 16:45:
And please be careful what you stating.
Linda Support 16:47:
I apologize for the inconvenience caused and I can certainly understand how hard it is to wait for the funds withdrawn. We prioritize withdrawals as per the requested date and at times the smaller withdrawals get processed sooner because the value is less.
Linda Support 16:47:
If we have a fewer limits left for a day and if the value of the withdrawal as per the queue is high the system will process the next withdrawal that matches with the limits available.
Szita2000 16:48:
Sure. I was expecting that, however I have to refer back to the contract that is exist between us, and of which you are violating now.
Szita2000 16:48:
Can you please give me the contact details of the regulatory body of your company in Japan.
Szita2000 16:49:
I believe this will be the Tokyo Chamber of Commerce, for the general operation of your company, but for the financial regulator I need details.
Linda Support 16:50:
I am sorry to inform you that we are not supposed to reveal any information as per our company policies.
Linda Support 16:50:
I will have this forwarded to our management team and they will contact you back.
Szita2000 16:51:
Sorry, but I am not happy with that. Can you get your manager on the chat right now please?
Linda Support 16:53:
We will forward the ticket right away and they would update you on this. Unfortunately they would not be able to assist through the chat.
Linda Support 16:53:
Please wait and we will contact you at the earliest
Szita2000 16:53:
Sure, but you should have the contact details of where I can place a complaint. Can I have that please?
Linda Support 16:55:
They are done only through the support tickets. The entire chat conversation will be created as a ticket and forwarded to them
Szita2000 16:55:
Linda. Please be aware that this chat thread will be an evidence in lght of my complaint. You not also violating the contract between you and me, but you are now refusing to provide me details on your regulatory body. Please be aware of that.
Linda Support 16:55:
I will personally follow up with this and ensure that you get the update on this
Linda Support 16:55:
We are not refusing. It will be forwarded to the concerned personnel and your issue will be addressed
Szita2000 16:55:
Sorry to give you hard time Linda, I know that you are only following policy, and I much appreciate this.
Linda Support 16:56:
Thank you
Linda Support 16:56:
Please wait for the update
Linda Support 16:56:
Thank you for using the MT Gox chat support
At this point they simply closed the chat.
Re: Mt Gox now adding 1 week processing time to Wire Transfer withdrawals
Hi Guys. I am waiting 27 days for a withdrawal of 2400 euro from MtGox account. As I mentioned earlier this transaction is still in "confirmed" stage since the 23rd of May. however I made another withdrawal on the 5th of Jun, for 110$ which has arrived in 2 days.
This is the session that I had with MtGox support today.
To be honest it is worrying, but I will let you decide.
Linda Support, Jun 19 20:26 (JST):
Szita2000 has joined the room
Linda Support 16:12:
Welcome to Mt.Gox Live Chat Support
Szita2000 16:12:
Withdrawal requested 27 days ago, the status of the transaction is still only "confirmed"
Szita2000 16:12:
Hi Linda.
Linda Support 16:12:
Hello, This is Linda from Mtgox chat support. How may I assist you today?
Szita2000 16:13:
As you can see from my question I requested a withdrawal 27 days ago, on the 23.05, and it is still not processed.
Szita2000 16:13:
Can you advise please?
Linda Support 16:13:
Not to worry, I will try my best to help you.
Szita2000 16:13:
Sure.
Linda Support 16:13:
Could you please provide the account number or account username to proceed further?
Szita2000 16:14:
sure. the account number is M41272125X
Linda Support 16:14:
Thank you for the information.
Szita2000 16:14:
np
Linda Support 16:14:
May I place you on hold while I check your records?
Szita2000 16:14:
Sure.
Linda Support 16:20:
Thank you for being on hold.
Szita2000 16:20:
no problem.
Linda Support 16:20:
On checking I can see that you have made a withdrawal on 2013-05-23 for amount 2,400.00000 .
Szita2000 16:21:
Yes. that's correct.
Szita2000 16:21:
That was 27 days ago.
Linda Support 16:21:
It appears that our bank is still in the middle of processing the funds, and we will keep you updated once the transactions is processed. We apologize for any inconvenience this may cause.
Szita2000 16:21:
Sorry Linda but I can not accept that answer.
Szita2000 16:22:
The reason for that is if you check my account you can see that there is another withdrawal made on the 05.06 and that has been processed in 2 days.
Linda Support 16:22:
I apologize for the inconvenience caused. We are expecting the withdrawals to be cleared soon and we will update you as soon as possible.
Szita2000 16:22:
Can you explain why is the status of the transaction is still only confirmed?
Linda Support 16:23:
Usually, it is the last stage before it gets processed.
Szita2000 16:24:
SUre. I would like to make a complaint against MtGox. Can you please give me the name of the regulator in Japan, who is regulating the financial operation of MtGox?
Szita2000 16:25:
I hope you appreciate it, that you are handling my assets, and we have a contract between us.
Szita2000 16:25:
This is in the terms and coonditions.
Szita2000 16:26:
we have both accepted the terms and conditions and you are clearly in violation of it. I am not happy about the delay you causing so I would like complain.
Linda Support 16:27:
We understand how difficult it is to have the funds not processed for these many days
Linda Support 16:27:
We have already contacted our bank to increase the withdrawal limits
Szita2000 16:27:
Sure Linda. Can I have the contact details of the regulatory body please?
Linda Support 16:28:
We have an alternate option of cancelling the withdrawal and get the funds through the International transfer
Szita2000 16:28:
Sorry but I think that this is an international transfer. I given my Swift Code and IBAN number.
Szita2000 16:28:
So clearly there is something not right on your end.
Linda Support 16:29:
no this is a EURO transfer which we have already stated that we have been having issues with
Linda Support 16:29:
Intenrational transfers will be completed within a week
Szita2000 16:30:
Linda. I don't mind paying the fees for an international transfer but I need to get these funds from my account. Can you provide me detailed instructions on how to set up the international wire transfer please?
Linda Support 16:31:
Of course.
Linda Support 16:31:
TO LINK A BANK ACCOUNT FOR INTERNATIONAL WIRE - Login to your Mt.Gox Account - Go to funding option then click Withdraw funds. - Select "Bank Transfer" under the Available withdraw methods - Click on "Add Withdraw Method - On " Withdrawal Center Wizard" Select "Bank Transfer" - Click on Bank Transfer - Then enter your bank's IBAN or SWIFT /BIC code on the " Withdrawal Center Wizard" Click on Next - On the next Screen you will have to Enter your Bank Details listed below : Bank Name: "Will be automatically updated with reference of your bank's SWIFT /BIC Code" Bank Number: Label: Transfer Type: " Should be International"
Linda Support 16:32:
Please let me know whether you need to cancel the withdrawal made so that you can request withdrawal through Inetrnational transfer.
Szita2000 16:33:
Thanks for that, I do think that this is what I set up already. Can you check that for me please?
Linda Support 16:34:
On checking I can see that you have added a bank account BANK OF IRELAND INTERNATIONAL BANKING with Transfer type "euro".
Linda Support 16:35:
The withdrawal has been made through "euro".
Szita2000 16:35:
Yes. so that IS and international transfer. not?
Szita2000 16:35:
Since I am in Ireland the only account I have is in euro, but, the second transfer of the 100 euro reached me in 2 days.
Linda Support 16:36:
You will have to add the bank account with Transfer type "International" in order to withdraw funds through international wire transfer.
Szita2000 16:37:
Sorry you confusing me. both methods of IBAN or SWIFT are for international transfers. is that correct?
Linda Support 16:39:
Yes of course.
Linda Support 16:40:
You may add the same bank account with transfer type "International".
Szita2000 16:40:
That is what I have setup.
Szita2000 16:40:
And received money through it.
Szita2000 16:40:
in 2 days.
Szita2000 16:40:
Is that correct?
Linda Support 16:41:
You have made 2 withdrawals on 05 Jun 2013 and 04 Apr 2013 and has been processed through transfer type "euro".
Linda Support 16:42:
You may either wait for the withdrawal to be processed or cancel the withdrawal made on 2013-05-23 and request withdrawal through transfer type "International".
Szita2000 16:42:
Yas. and the second one arrived in 2 days. I need an explanation on why a much earlier withdrawal is not came through to my accont.
Linda Support 16:43:
All the withdrawals are queued and will be processed according to the queue. Once your queue is reached, the withdrawal will be processed.
Szita2000 16:45:
Linda. you are contradicting yourself by saying that there is a queue. you have stated above that I have made 2 withdrawals. in the past month. one in 27 days ago and one in about 14 days ago, and from those withdrawals the latest one come through. Can you explain that if you have a queue how come that the later made withdrawal is in my acocunt and the one waiting for 27 days is not?
Szita2000 16:45:
And please be careful what you stating.
Linda Support 16:47:
I apologize for the inconvenience caused and I can certainly understand how hard it is to wait for the funds withdrawn. We prioritize withdrawals as per the requested date and at times the smaller withdrawals get processed sooner because the value is less.
Linda Support 16:47:
If we have a fewer limits left for a day and if the value of the withdrawal as per the queue is high the system will process the next withdrawal that matches with the limits available.
Szita2000 16:48:
Sure. I was expecting that, however I have to refer back to the contract that is exist between us, and of which you are violating now.
Szita2000 16:48:
Can you please give me the contact details of the regulatory body of your company in Japan.
Szita2000 16:49:
I believe this will be the Tokyo Chamber of Commerce, for the general operation of your company, but for the financial regulator I need details.
Linda Support 16:50:
I am sorry to inform you that we are not supposed to reveal any information as per our company policies.
Linda Support 16:50:
I will have this forwarded to our management team and they will contact you back.
Szita2000 16:51:
Sorry, but I am not happy with that. Can you get your manager on the chat right now please?
Linda Support 16:53:
We will forward the ticket right away and they would update you on this. Unfortunately they would not be able to assist through the chat.
Linda Support 16:53:
Please wait and we will contact you at the earliest
Szita2000 16:53:
Sure, but you should have the contact details of where I can place a complaint. Can I have that please?
Linda Support 16:55:
They are done only through the support tickets. The entire chat conversation will be created as a ticket and forwarded to them
Szita2000 16:55:
Linda. Please be aware that this chat thread will be an evidence in lght of my complaint. You not also violating the contract between you and me, but you are now refusing to provide me details on your regulatory body. Please be aware of that.
Linda Support 16:55:
I will personally follow up with this and ensure that you get the update on this
Linda Support 16:55:
We are not refusing. It will be forwarded to the concerned personnel and your issue will be addressed
Szita2000 16:55:
Sorry to give you hard time Linda, I know that you are only following policy, and I much appreciate this.
Linda Support 16:56:
Thank you
Linda Support 16:56:
Please wait for the update
Linda Support 16:56:
Thank you for using the MT Gox chat support
At this point they simply closed the chat.
This is the session that I had with MtGox support today.
To be honest it is worrying, but I will let you decide.
Linda Support, Jun 19 20:26 (JST):
Szita2000 has joined the room
Linda Support 16:12:
Welcome to Mt.Gox Live Chat Support
Szita2000 16:12:
Withdrawal requested 27 days ago, the status of the transaction is still only "confirmed"
Szita2000 16:12:
Hi Linda.
Linda Support 16:12:
Hello, This is Linda from Mtgox chat support. How may I assist you today?
Szita2000 16:13:
As you can see from my question I requested a withdrawal 27 days ago, on the 23.05, and it is still not processed.
Szita2000 16:13:
Can you advise please?
Linda Support 16:13:
Not to worry, I will try my best to help you.
Szita2000 16:13:
Sure.
Linda Support 16:13:
Could you please provide the account number or account username to proceed further?
Szita2000 16:14:
sure. the account number is M41272125X
Linda Support 16:14:
Thank you for the information.
Szita2000 16:14:
np
Linda Support 16:14:
May I place you on hold while I check your records?
Szita2000 16:14:
Sure.
Linda Support 16:20:
Thank you for being on hold.
Szita2000 16:20:
no problem.
Linda Support 16:20:
On checking I can see that you have made a withdrawal on 2013-05-23 for amount 2,400.00000 .
Szita2000 16:21:
Yes. that's correct.
Szita2000 16:21:
That was 27 days ago.
Linda Support 16:21:
It appears that our bank is still in the middle of processing the funds, and we will keep you updated once the transactions is processed. We apologize for any inconvenience this may cause.
Szita2000 16:21:
Sorry Linda but I can not accept that answer.
Szita2000 16:22:
The reason for that is if you check my account you can see that there is another withdrawal made on the 05.06 and that has been processed in 2 days.
Linda Support 16:22:
I apologize for the inconvenience caused. We are expecting the withdrawals to be cleared soon and we will update you as soon as possible.
Szita2000 16:22:
Can you explain why is the status of the transaction is still only confirmed?
Linda Support 16:23:
Usually, it is the last stage before it gets processed.
Szita2000 16:24:
SUre. I would like to make a complaint against MtGox. Can you please give me the name of the regulator in Japan, who is regulating the financial operation of MtGox?
Szita2000 16:25:
I hope you appreciate it, that you are handling my assets, and we have a contract between us.
Szita2000 16:25:
This is in the terms and coonditions.
Szita2000 16:26:
we have both accepted the terms and conditions and you are clearly in violation of it. I am not happy about the delay you causing so I would like complain.
Linda Support 16:27:
We understand how difficult it is to have the funds not processed for these many days
Linda Support 16:27:
We have already contacted our bank to increase the withdrawal limits
Szita2000 16:27:
Sure Linda. Can I have the contact details of the regulatory body please?
Linda Support 16:28:
We have an alternate option of cancelling the withdrawal and get the funds through the International transfer
Szita2000 16:28:
Sorry but I think that this is an international transfer. I given my Swift Code and IBAN number.
Szita2000 16:28:
So clearly there is something not right on your end.
Linda Support 16:29:
no this is a EURO transfer which we have already stated that we have been having issues with
Linda Support 16:29:
Intenrational transfers will be completed within a week
Szita2000 16:30:
Linda. I don't mind paying the fees for an international transfer but I need to get these funds from my account. Can you provide me detailed instructions on how to set up the international wire transfer please?
Linda Support 16:31:
Of course.
Linda Support 16:31:
TO LINK A BANK ACCOUNT FOR INTERNATIONAL WIRE - Login to your Mt.Gox Account - Go to funding option then click Withdraw funds. - Select "Bank Transfer" under the Available withdraw methods - Click on "Add Withdraw Method - On " Withdrawal Center Wizard" Select "Bank Transfer" - Click on Bank Transfer - Then enter your bank's IBAN or SWIFT /BIC code on the " Withdrawal Center Wizard" Click on Next - On the next Screen you will have to Enter your Bank Details listed below : Bank Name: "Will be automatically updated with reference of your bank's SWIFT /BIC Code" Bank Number: Label: Transfer Type: " Should be International"
Linda Support 16:32:
Please let me know whether you need to cancel the withdrawal made so that you can request withdrawal through Inetrnational transfer.
Szita2000 16:33:
Thanks for that, I do think that this is what I set up already. Can you check that for me please?
Linda Support 16:34:
On checking I can see that you have added a bank account BANK OF IRELAND INTERNATIONAL BANKING with Transfer type "euro".
Linda Support 16:35:
The withdrawal has been made through "euro".
Szita2000 16:35:
Yes. so that IS and international transfer. not?
Szita2000 16:35:
Since I am in Ireland the only account I have is in euro, but, the second transfer of the 100 euro reached me in 2 days.
Linda Support 16:36:
You will have to add the bank account with Transfer type "International" in order to withdraw funds through international wire transfer.
Szita2000 16:37:
Sorry you confusing me. both methods of IBAN or SWIFT are for international transfers. is that correct?
Linda Support 16:39:
Yes of course.
Linda Support 16:40:
You may add the same bank account with transfer type "International".
Szita2000 16:40:
That is what I have setup.
Szita2000 16:40:
And received money through it.
Szita2000 16:40:
in 2 days.
Szita2000 16:40:
Is that correct?
Linda Support 16:41:
You have made 2 withdrawals on 05 Jun 2013 and 04 Apr 2013 and has been processed through transfer type "euro".
Linda Support 16:42:
You may either wait for the withdrawal to be processed or cancel the withdrawal made on 2013-05-23 and request withdrawal through transfer type "International".
Szita2000 16:42:
Yas. and the second one arrived in 2 days. I need an explanation on why a much earlier withdrawal is not came through to my accont.
Linda Support 16:43:
All the withdrawals are queued and will be processed according to the queue. Once your queue is reached, the withdrawal will be processed.
Szita2000 16:45:
Linda. you are contradicting yourself by saying that there is a queue. you have stated above that I have made 2 withdrawals. in the past month. one in 27 days ago and one in about 14 days ago, and from those withdrawals the latest one come through. Can you explain that if you have a queue how come that the later made withdrawal is in my acocunt and the one waiting for 27 days is not?
Szita2000 16:45:
And please be careful what you stating.
Linda Support 16:47:
I apologize for the inconvenience caused and I can certainly understand how hard it is to wait for the funds withdrawn. We prioritize withdrawals as per the requested date and at times the smaller withdrawals get processed sooner because the value is less.
Linda Support 16:47:
If we have a fewer limits left for a day and if the value of the withdrawal as per the queue is high the system will process the next withdrawal that matches with the limits available.
Szita2000 16:48:
Sure. I was expecting that, however I have to refer back to the contract that is exist between us, and of which you are violating now.
Szita2000 16:48:
Can you please give me the contact details of the regulatory body of your company in Japan.
Szita2000 16:49:
I believe this will be the Tokyo Chamber of Commerce, for the general operation of your company, but for the financial regulator I need details.
Linda Support 16:50:
I am sorry to inform you that we are not supposed to reveal any information as per our company policies.
Linda Support 16:50:
I will have this forwarded to our management team and they will contact you back.
Szita2000 16:51:
Sorry, but I am not happy with that. Can you get your manager on the chat right now please?
Linda Support 16:53:
We will forward the ticket right away and they would update you on this. Unfortunately they would not be able to assist through the chat.
Linda Support 16:53:
Please wait and we will contact you at the earliest
Szita2000 16:53:
Sure, but you should have the contact details of where I can place a complaint. Can I have that please?
Linda Support 16:55:
They are done only through the support tickets. The entire chat conversation will be created as a ticket and forwarded to them
Szita2000 16:55:
Linda. Please be aware that this chat thread will be an evidence in lght of my complaint. You not also violating the contract between you and me, but you are now refusing to provide me details on your regulatory body. Please be aware of that.
Linda Support 16:55:
I will personally follow up with this and ensure that you get the update on this
Linda Support 16:55:
We are not refusing. It will be forwarded to the concerned personnel and your issue will be addressed
Szita2000 16:55:
Sorry to give you hard time Linda, I know that you are only following policy, and I much appreciate this.
Linda Support 16:56:
Thank you
Linda Support 16:56:
Please wait for the update
Linda Support 16:56:
Thank you for using the MT Gox chat support
At this point they simply closed the chat.
Re: MtGox International wires - now being queued instead of processed instantly
This is definitely cause for concern, as generally, the only limit a bank puts on a client's ability to make payments is the balance in the account. There are some other obscure possibilities (compensating balance requirement due to loan covenants, or even some type of capital controls) but more than likely, this new "policy" is due to cash flow issues.
Or maybe they removed large amount of fiat from the business in case the US court case turning out bad.
Re: Mt Gox now adding 1 week processing time to Wire Transfer withdrawals
27 days after initiating the withdrawal for international wire transfer on 23.05 (EUR to Ireland) the status is still confirmed...
There is NO QUEUE as I initiated a small 110 Euro withdrawal after the first big one ON 05.06 IT HAS ARRIVED IN 2 DAYS!
THAT IS DEFEATING THE FACT THAT THERE IS A QUEUE.
Where is MtGox, to answer these question?
We are talking about a service they providing here, which we payed for it in advance (fees) and yet the service is delayed to an unknown time.
There is NO QUEUE as I initiated a small 110 Euro withdrawal after the first big one ON 05.06 IT HAS ARRIVED IN 2 DAYS!
THAT IS DEFEATING THE FACT THAT THERE IS A QUEUE.
Where is MtGox, to answer these question?
We are talking about a service they providing here, which we payed for it in advance (fees) and yet the service is delayed to an unknown time.
You know samson, what is my grit with that?
That this payment is for 2400 euro, this has been waiting for about a month.
After that I had another payment, for 110 euro on the 05th of Jun, and that has arrived to my account on the 7th of Jun !
So when I mentioned the fact to support that this actually denies the fact that there is any queue exists, they just said that they will get in touch with their banking department.
There is no queue !
What there is, is that they probably have a daily limit of X thousand that they can move out, and for that X amount they rather pay 20x 100$ and keep 20 of their smaller account withdrawal happy rather than 1 bigg(ish) one.
I found this alarming. And for anyone, I will advise NOT TO DO BUSINESS WITH MTGOX, due their ill business policy.
That this payment is for 2400 euro, this has been waiting for about a month.
After that I had another payment, for 110 euro on the 05th of Jun, and that has arrived to my account on the 7th of Jun !
So when I mentioned the fact to support that this actually denies the fact that there is any queue exists, they just said that they will get in touch with their banking department.
There is no queue !
What there is, is that they probably have a daily limit of X thousand that they can move out, and for that X amount they rather pay 20x 100$ and keep 20 of their smaller account withdrawal happy rather than 1 bigg(ish) one.
I found this alarming. And for anyone, I will advise NOT TO DO BUSINESS WITH MTGOX, due their ill business policy.
Maybe you can wait?
Sounds like you working for MtGox. lol
Same here dude.
I requested a withdrawal in EUR to Irish bank, on the 23rd of May, and about one month later it is still not processed !!!
When I asked support they said that if I am not happy with the delay, I can cancel the request !!! WTF MtGox???
Re: MtGox International wires - now being queued instead of processed instantly
I requested a SWIFT withdrawal to Ireland in EUR on the 23rd of May, and my request is not even processed yet. (almost a month later) WTF???
When I asked support they told me that if I am not happy with the delay I can cancel my request...
Mt Gox is a joke !!!
When I asked support they told me that if I am not happy with the delay I can cancel my request...
Mt Gox is a joke !!!
Re: Are MtGox withdrawls delayed to artificially keep the Bitcoin price high?
All I know is that I requested a withdrawal on the 23rd of May and about one month later my payment is not even processed yet. This is artificial, the only other option is that they don't have the money to pay.
This morning MtGox answered to my question wether there is another method (international wire transfer) to get my money as soon as possible.
They copied in the relevant Q&A section.
What I don't get is that there is only one option in the withdrawal center to add an international bank account.
This is where I already added my SWIFT and IBAN code.
Is this not means that this request is not a SEPA, but an international wire transfer?
Almost a month that I've been waiting for now...
They copied in the relevant Q&A section.
What I don't get is that there is only one option in the withdrawal center to add an international bank account.
This is where I already added my SWIFT and IBAN code.
Is this not means that this request is not a SEPA, but an international wire transfer?
Almost a month that I've been waiting for now...
Is this a SEPA payment or an international wire (SWIFT) payment (SWIFTs cost 2000 Yen) ?
This is a SEPA.
So MtGox's response was this:
"Hello,
Thank you for the email.
Your withdrawal is yet to process. Due to large volume of withdrawal queue. there might be a delay. If you feel this is taking too long. Please let me know so that I will chancel your withdrawal and credit the funds back to your Mtgox account Instantly.
Best regards,
Mt.Gox Team"
So as of today I waited 24 days since the request and the status is still only confirmed, not processed.
Does anybody know where can I submit a complaint to the regulator? who regulates MtGox?
"Hello,
Thank you for the email.
Your withdrawal is yet to process. Due to large volume of withdrawal queue. there might be a delay. If you feel this is taking too long. Please let me know so that I will chancel your withdrawal and credit the funds back to your Mtgox account Instantly.
Best regards,
Mt.Gox Team"
So as of today I waited 24 days since the request and the status is still only confirmed, not processed.
Does anybody know where can I submit a complaint to the regulator? who regulates MtGox?