The deposit has just been made to my account.

timebinder

[/quote]


I have been involved with domains quite extensively over a number of years.  These kind of stunts are seen as childish and idiotic and when a dispute is made finding of "bad faith" is pretty much a sure thing.  The CEO calls himself a crypto-currency "magnate" and he already has a substantial portfolio of Bitcoin-related domains.  Why he feels the need to do this shows a lack of judgment and just overall immaturity.  I had opened a Kraken account and I was waiting until it became available but I would not send funds to a company that does this type of thing and then argues with people when they point out how ridiculous it is. 

[/quote]

I've also been involved with domains for many years and surprised you're taking such offence to a common marketing practice. And there's also no reason not to argue against false accusations such as you seem to have made about suffering if the demand isn't met.

timebinder
[/quote]

The quotes are

"I haven't gone after other exchanges' typos but I'd argue that doing so would be a legitimate business tactic ... "

"He should have bought them to protect his users from the Scammer, but he didn't and now he suffers the Competitor, which I say is getting off easy.  That's business."

I do not consider it a "legitimate business tactic" and most cases like this are sure losers if a dispute is lost.  A law was passed in the US that provides for $100K in damages for each domain when you do something like this.  It is immature to go around claiming you are a smart businessman by doing this and saying your competitor should now "suffer."   The Kraken CEO fails to understand that he is scammer for doing this.
[/quote]


Whatever dude, you can take personal offence to the way someone expresses their passion for business competition. It's quite common in startup and affiliate marketing to nab typo domains. Very common practice. And while immature for seasoned company's, BitCoin and Payward are new entities and competition is racing ahead. In business, anything goes except for fraud. That you find the CEO's approach immature changes nothing about the legitimacy of Kraken or the CEO.

What does though, is the currently poor service and communication that we're getting due to customer support delays.

I've also been involved with domains for many years and surprised you're taking such offence to a common marketing practice. And there's also no reason not to argue against false accusations such as you seem to have made about suffering if the demand isn't met.

timebinder

Dargo, any idea how long such things are supposed to take given the obvious critical shortage of Kraken staff?

I had a reply yesterday asking for a screenshot and I sent it within the hour. That's now 24 hours ago. Another entire day. These constraints have existed apparently for over a month so new staff should have been trained and made fully operational well before now.

I've used half a dozen stock brokers, online trading platforms and various other financial companies, which all have live chat and/or customer service phone support or at worst email support with replies within a couple hours. Just really frustrated and disappointed with the current Kraken situation, and I know there are many others as per the Facebook page comments.

Is there an official Kraken announcement about getting things up to speed?

And can you please nudge the support team to clear my deposit?

thanks
timebinder

I have now been able to add the reply on the Kraken thread myself thanks.

I'm awaiting deposit of wired USD sent 14 days ago for a sizeable sum. The FAQ says it takes 5 to 10 days. Which itself is excessive. But it's now 4 days beyond the published maximum...

Such delays are bad enough, but not even an apology or explanation.

Dargo, you seem to be the best customer relations agent. I have submitted a support ticket, numbered 14518. My public account ID is AA46 N84G LJWJ A4PQ. Thanks for any insight.

timebinder

Here's the thread to move this to: https://bitcointalk.org/index.php?topic=290799.800 thanks


Dear Kraken,

I am awaiting deposit of wired USD sent almost 2 weeks ago for a sizeable sum.

Please confirm deposit of the funds into my trading account. This is most urgent for me.

I have submitted a support ticket, numbered 14518. My public account ID is AA46 N84G LJWJ A4PQ

thank you
Gavriel