It seams like they ditched him off, blaming him alone for the theft because he had no 2fa enabled, which is insane, atleast they could track down where the money went and allow him to fight for his money.
Their support is terrible, i can confirm, but never did i expect something like this to happen.
Presuming op is telling the whole truth ofc.
cheers
To be fair it's pretty hard for them to do something. Just think about it, the stolen account has been selling his LTC for CNH, CNH price went up. A lot of people made something on it. I personally made about btc in the ensuing panic. I saw in the btc-e trollbox people boasting about making much more. The thieves could have had several accounts. How do you suppose to go after them?
few years back there was a security breach with liberty reserve deposits, allowing the attacker to deposit fake usd in unlimited quantities,
attacker used funds to buy bitcoin and litecoin and then withdrew them, what btc-e did was to roll-back every transaction on btc-e to the state before the attack took place.
im not saying they should do the same now, but atleast they can investigate the theft, compare ip's used to login to his account and compare it to the ones that benefited the most out of trades.
its likely that the attacker used vpn, but maybe he didnt, maybe its just some skid that grabbed his login in some lame way, iwe seen alot of them over the years.
but to tell someone its their own faul and goodbye, well mister, you just lost some customers, presuming this story turns out to be true.
cheers
They ought to investigate, I'm with you on this. I have an account with btc-e and I sincerely hope they didn't just tell him to f*ck off. At least not right away.