Search content
Sort by
Showing 7 of 7 results by variables
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Can a BI rep help me out? 7 days now and no coins. Not getting any helpful responses other than "what is your order number" which I have supplied countless times to numerous people (rachel, seth, charlie) in various formats (e-mail, PM)
I'd like to stress, to this day, we have never ever scammed anyone.
If you have an order that has not processed, we will refund the fees always and honor the BTC price.
Just an update... after MANY emails & PMs to everyone I could at bitinstant, I finally had my FEBRUARY 19TH ORDER processed last night (MARCH 11TH) by Rachel. Here's the catch: Bitcoins were $28-$29 when I placed my order... and $43-$44 when it was finally filled by bitinstant. My fees were NOT refunded, NOR were the original bitcoin prices honored. I took a big hit here. I e-mailed Rachel, asking about their promise of refunding fees and honoring bitcoin price... so I guess I'll wait and see if I actually get a response, or if they fix it. But based on what I've dealt with so far, I highly doubt they will. I will keep you guys posted.
Good luck everyone!
PM me order details and i'll chase this up.
I'd like to stress, to this day, we have never ever scammed anyone.
If you have an order that has not processed, we will refund the fees always and honor the BTC price.
Just an update... after MANY emails & PMs to everyone I could at bitinstant, I finally had my FEBRUARY 19TH ORDER processed last night (MARCH 11TH) by Rachel. Here's the catch: Bitcoins were $28-$29 when I placed my order... and $43-$44 when it was finally filled by bitinstant. My fees were NOT refunded, NOR were the original bitcoin prices honored. I took a big hit here. I e-mailed Rachel, asking about their promise of refunding fees and honoring bitcoin price... so I guess I'll wait and see if I actually get a response, or if they fix it. But based on what I've dealt with so far, I highly doubt they will. I will keep you guys posted.
Good luck everyone!
PM me order details and i'll chase this up.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
6 days and still no coins for me still. finally received an e-mail back from charlie asking for the order number on Friday and i replied with the details as well as zipzap support. Haven't heard anything since.
If you saw this thread before sending, then you knew what was going to happen. They can't really even be blamed for not processing the orders when people know they won't be processed and send them money anyway. It's unbelievable. Harvard Business School should do a case study on this whole thing - how do otherwise rational people decide to send money to a service that is in a very public death spiral and refuses to even communicate with its own customers? They are processing a few transactions here and there just to keep a trickle of positive posts in here, but that's all. Send them money right now, and you have very little chance of it coming out in the way you wanted. Those are just the facts.
As I previously mentioned, no I did not see this thread before purchasing. That is entirely my fault, but I shouldn't have needed to do more research after having flawless transactions with them before. I'll take the blame for that, but the lack of customer service and assistance is mind boggling. I have seen other users on another forum receive help from bitinstant nearly "instantly". Nothing makes sense at this point.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
6 days and still no coins for me still. finally received an e-mail back from charlie asking for the order number on Friday and i replied with the details as well as zipzap support. Haven't heard anything since.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I expect BitInstant will not be giving any answers any time soon. I feel they more likely than not are turned Ripper, or had ANOTHER attack. Either way, they have promised results over multiple deadlines, and none have come of it whatsoever. I hope they do come back and rectify all issues with existing customers, but I am not banking on it. ): The BTC community is being dealt a harsh blow with this. My advice for any BitInstant customers who need a new, simple, BTC vendor...use btcquick.com if you wish to use direct CC funding for BTC (I am aware of how many sites have done this and either gone bankrupt from chargebacks or ripped/stole CC info...but these guys use Google Checkout which unlike PP, they do not attack purveyors/purchasers of BTC as an "e-currency". I use them as my main source of BTC and they are AMAZING with customer service IMO), or use bitfloor.com for bank deposit-to-instant-funding (generally within half an hour of payment received). Simple, and proven to be trusted by many BTC clients.
I hope this post helps someone! (:
I hope this post helps someone! (:
I have heard good things about btcquick, however, bitinstant is really dropping the ball here. Sitting on thousands of dollars with no responses from customer service as to what they are going to do to rectify. What's even more saddening is the people who have been waiting since the original outage. Yeah, I guess those of us who placed orders when they came back again did not extensively do their 'homework' on them, but from personal experience they have been flawless. Still absurd that this is happening with no end in sight.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Still waiting for my coins, it has been almost 48 hours. Seth originally contacted me back saying it would be transferred but no response since the original e-mail, i've tried forwarding the message to support@bitinstant as well as charlie@bitinstant but I am being ignored now apparently! Great service! 
EDIT: Would it even be worth it to contact zipzap and ask for a refund? All i want is my coins or money back at this point and bitinstant seemingly does not want to help
EDIT: Would it even be worth it to contact zipzap and ask for a refund? All i want is my coins or money back at this point and bitinstant seemingly does not want to help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I have the same issue as others, bitinstant cash deposit yesterday to address, have not received my coins yet. "Technical delays" e-mail response and that it would be manually done, almost 24 hours later still nothing.