I am basically in exactly the same situation as you, UK, mismatch on account verification (had no idea it would scrape it from basic verification which didn't include my middle names), been about 2 weeks (my support ticket was opened on nov 16th) but I got over 20k USD in there. Been a loyal customer of theirs since January 2014 and I'd never had any trouble with them until this. Shocking how they don't tweet out a public statement regarding the backlog, even knowing that they are actually working on it would ease a lot of nerves and help prevent people run away from the exchange like rats on a sinking ship. Another thing that would easily stop the backlog building up like others have suggested is allowing for the basic verification to be re-done and not allowing the registration of new accounts temporarily. The fact that they are not being transparent about it combined with what feel like intentional pitfalls in the verification process and the lack of ability to pull any funds all show that something fishy is going on here. I hope I am proven wrong and that members of the team come out and inform the public whats going on. Can someone with slack access please sit in slack and just report what the team are saying (if anything)?

Good to hear people are slowly getting verified, I think some extra transparency from the Bittrex team would ease peoples nerves at the moment though. May I ask what problems you two had with the verification? You had a name mismatch or what exactly? Please elaborate.

By the way take a look at 24hr volumes on bittrex, its the forth largest exchange, if you assume their 24hr volume of $1,160,749,674 and they are getting 0.25% per order then they are in effect are making just under 3 mil USD in commissions in the last 24hr period alone obviously they have overheads but isn't this enough to hire a larger team of people to go through support tickets?

Registered in Jan 2014, I have Name mismatch error I think because I missed my middle names on the basic verification that show on my passport, I have given them full ID, selfie and another picture of me actually holding my ID as well, nothing back yet but I am not surprised as I've been told name mismatches take the longest however I did not use an alias at all just didn't think a middle name would be required. My ticket number is #456566 of which I opened on November 16th. Add me to the list please