Hello,

I'd like to give an update on this one.

We pressed our sportsbook provider very extensively to give us the full evidence, we were unsatisfied with our sports providers findings and therefore reinstated the winnings and processed the withdrawal.

We are looking at changing sportsbooks, as the issues are both hurting customer experience & our reputation.

Congratulations on your winnings karandin.

Hello,

I am looking into this immediately.

Will update this post.

Thank you

Hello,

Your account was previously banned on Razed for betting fraud. We addressed this in another post.
https://bitcointalk.org/index.php?topic=5514657.msg64688318#msg64688318

Your other username: Exitence

You have broken our ToS again. Your bet was refunded.

Please do not register anymore accounts on Razed, you are banned.

Thank you.

Hey,

Thank you for the welcome

There is no affiliation with Rolls Royce, we actually removed this along with the entire home page, may I ask if this was recent?

If you give us a try, please let me know your thoughts, feedback would be amazing!

Thanks



Hey,

Thanks for the query.

Yes, so when boosted, all rewards and perks are as of a "Platinum 6" player. This includes a VIP Host, and higher percentages of all rewards as compared to a Silver player for example.

Although, the actual level up rewards, Bronze 1, Bronze 2, etc etc are given once the real wager is reached. There are a few reasons for this;

1. A lot of players prefer to level up naturally and would rather not miss out on any level up rewards, so we created a system whereby level up rewards are never missed & rewards are increased to match competitors.
2. We have Milestone Rewards (First players to reach certain ranks are rewarded with exclusive items, Lamborghini's etc). Boosting players to Diamond would feel unfair to players which levelled from $0. Therefore the Milestone reward is based on Real Rank
3. Prior to this new system, a lot of users would come to us, ask for a VIP rank & take a cash bonus and never return. In order to lock in the "loyalty" perks of these ranks, there must be some loyalty shown, therefore there is a target. All VIP programs are loyalty based, essentially play with us more often and get more rewards.

Thank you


Hi,

Pretty much the same as every other withdrawal delay post in this forum.

Low quality sports bets matching other users on our site as well as flags by the provider. Your betting patterns suggest potential involvement with a betting syndicate.

We have a 0 tolerance policy for betting fraud, every single bet placed is manually checked.

Please complete verification as directed by our Live Support team.

Thank you

Hi,

We have updated this welcome offer to mitigate bonus abuse. It now comes with a genuine gameplay disclaimer.

Thank you

Hi,

I would love to address any concerns & understand the reasoning for them.

Thank you

Also, I had my doubts even before they were in this forum, not because of some cases here.

[/quote]

Hi,

I would love to address any concerns & understand the reasoning for them.

Thank you

Hey fibroser!

Congratulations on the winnings!

The delay in instant payout would be because of the sportsbetting. We are currently manually checking bets, especially the first bets placed on less popular markets.

Mark (VIP Team) has posted a status update on X, relating to withdrawal speeds, if you would like to take a look, it is a transparent look behind the scenes.

https://x.com/MarkRazedVIP/status/1877587570424725783

It would be a pleasure to have you on Razed!

Thank you.

Hi,

I believe the issue here is betting fraud, as is the trend with most negative posts in this forum.

We have an absolute 0 tolerance policy when it comes to betting fraud and we will not be defrauded.

If you come to Razed expecting to abuse our services, it will not a pleasant experience as it is for the 99.9% of legitimate players who we service.

Happy to look into it and provide more information if you share your username.

Thank you

Hi,

I believe your account was closed for betting fraud.

I took a look at your recent posts and it seems this happens in most places you play.

Thanks for the feedback.

Hi,

I think this is being misunderstood quite a lot, we will endeavour to make this simpler.

This is $1,750 on top of all other rewards.

You still get rank up rewards, so include another $1,960 here.



You also get the fullscope of our rewards below:

Our Daily, Weekly and Monthly bonuses are completely transparent and update LIVE as you play, showing you exactly what you will be getting.

Rake back: A percentage of house edge back which is instantly claimable every time you bet. The Rake back percentage increases with every VIP level.

Daily Bonus: This is a percentage of rakeback from your recent 7 days of gameplay, rolling each day. You can see this in your rewards tab live updating.

Weekly Bonus: A percentage of house edge back on every bet placed during the last 7 days. This is available to claim from Friday to Sunday. Weekly bonus percentages increase with every VIP level.

Monthly Bonus: A percentage of cash back PLUS a percentage of house edge back on every bet placed during the last 30 days. This is available to claim on the 15th of each month. Monthly bonus percentages increase with every VIP level.

Cash Reward: Every time you reach a new VIP level you get a cash reward. This goes all the way up to $500,000 for Onyx rank.

Birthday Bonus: A gift from us on your birthday!

Leaderboards & Races: $50,000 Weekly Race.

Milestone Reward: The first player to reach every rank from Diamond+ gets a special one time prize.
At the top end this includes: Lamborghini Huracan and a Lamborghini Revuelto.



It is not simply $1750 for wagering $1m. After wagering $1m, you would get (estimates) +$1,960, + rakebacks, weeklies, monthlies, leaderboards, additional VIP bonuses (deposit matches, lossbacks), promotions, etc etc.

The target is based off 10% of the total wager required for the rank, whilst earning a lot more than 10% of the reward, with the ability to earn all level up rewards starting from $0 wager, incluiding earning the boosted rank reward again ($7,000) when reaching the total wager requirement for this rank.

Thank you

Hey Eternad,

I completely understand your point, and this is not something that we will good will in all cases.

We have a right to perform a gameplay check & hold a withdrawal for 24 hours, even though we process 99% of withdrawals instantly.

In this case, we felt that restoring the balance was the right thing to do.

Thank you

Hello,

I would like to provide an update on this situation with Geekking.

We concluded our gameplay check and all is cleared.

Unbeknowsed to me, Geekking cancelled his withdrawal 11 hours ago~ and lost the balance.

This is not the reason why we hold withdrawals, and not something that we stand for at Razed.

We reinstated his balance of 1,562.14 USD and paid his withdrawal.

We will be closing his account due to Responsible Gambling concerns that came up during our interactions with him.

We apologise to him for having delayed his withdrawal, although due to our 0 fraud tolerance policy, we must perform gameplay checks where required.

Thank you.

Hello,

I would like to provide an update on this situation with Geekking.

We concluded our gameplay check and all is cleared.

Unbeknowsed to me, Geekking cancelled his withdrawal 11 hours ago~ and lost the balance.

This is not the reason why we hold withdrawals, and not something that we stand for at Razed.

We reinstated his balance of 1,562.14 USD and paid his withdrawal.

We will be closing his account due to Responsible Gambling concerns that came up during our interactions with him.

We apologise to him for having delayed his withdrawal, although due to our 0 fraud tolerance policy, we must perform gameplay checks where required.

Thank you.

Hi Geekking,

I have replied to you on another thread, although I will reply here as well.
https://bitcointalk.org/index.php?topic=5509001.msg64955221#msg64955221

[/quote]

Hello Geekking,

Our team has been in constant communication with you. We have explained many times that 99.9% of withdrawals are instant, although there are few which must be manually checked.

Often this can result in a gameplay check, where we communicate with our internal Originals team and sometimes 3rd Party Providers to ensure everything is legitimate.

Our team explained that we are in this process. We are well within our right to hold your withdrawal whilst we perform this gameplay check. Normally this takes around 24 hours to complete, although it can sometimes take a few days.

I understand it is extremely frustrating to experience, although we must be cautious as well.

Currently it has been 21 hours since you placed your withdrawal of 1,568.55 USD

Regardless of your accusations here, we will continue to update you and stay in touch regarding your withdrawal.

Thank you.
[/quote]

Hello Geekking,

Our team has been in constant communication with you. We have explained many times that 99.9% of withdrawals are instant, although there are few which must be manually checked.

Often this can result in a gameplay check, where we communicate with our internal Originals team and sometimes 3rd Party Providers to ensure everything is legitimate.

Our team explained that we are in this process. We are well within our right to hold your withdrawal whilst we perform this gameplay check. Normally this takes around 24 hours to complete, although it can sometimes take a few days.

I understand it is extremely frustrating to experience, although we must be cautious as well.

Currently it has been 21 hours since you placed your withdrawal.

Regardless of your accusations here, we will continue to update you and stay in touch regarding your withdrawal.

Thank you.

Hello again,

I do level with your story and understand why you are frustrated, because you did not get an additional $2250 bonus, although I have clearly explained our POV.

We refunded your deposit in full and it was instantly withdrawn. No harm done.

I have responded in full to cryptogod & yourself. We have done the best we can to remedy the situation in both of these cases.

Many players wish to check out a casino before committing to them, to see if they are legitimate, completely understandable & something I would do too. The same goes for the casino - we often can tell by the first deposit/session if a player is legitimate through countless metrics. In this case, we concluded that the gameplay was non legitimate and did not warrant the additional bonus.

It is a shame that 2 of these situations are so highlighted, and the other 1000 very happy VIP Transfers are not mentioned.

Anyhow, our mission remains the same - to provide the highest value & service to players.

Hello,

Thank you for the feedback.

At Razed we take a no tolerance policy on Bonus Abuse, and this does include our welcome offers.

Mark clearly stated to you, that depositing $15,000, claiming the bonus, then wagering 1x of your deposit would not be acceptable.

Clear instruction was given that we expect real gameplay in exchange for the added bonus for you to try Razed at a much lower risk. (15% balance top up)

You proceeded to wager 1.08x on mines to wager 1x of your deposit then withdraw.

I also want to highlight that your entire deposit was refunded with no quarrels, we simply did not give the additional bonus due to lack of gameplay.

I appreciate your feedback and we will adjust our terms to be even more clear than we stated.

I also appreciate your feedback mentioning how great our rewards are and that they are far greater than competitors, it is a shame that we had to remove your bonus due to lack of real gameplay.

Perhaps we can try again with a more reasonable wager from your end.

The same goes for anyone wishing to VIP transfer

Thanks,  Walt

I believe I have stated all information above as to why your bets were cancelled.

The only further comment I will make is that our team work very hard to collaborate to ensure VIP service is 24/7 and prompt, thus the VIP team has 6 members in the group chat of which all members reply around the clock. Mark filled me in on the details and wrote a summary, I then shared the information above.

Hi Cryptogod90,

We understand your frustrations, although please allow us to shed some light on the situation. We do not appreciate being called a scam casino, when we have done all we can to cater for you. The bets that you placed were placed on incorrect odds (Incorrect by a mile) and therefore our 3rd party sportsbook cancelled the bets, as is within their right. Yes, I am the founder, although the VIP team handled the below case with the 3rd party providers advise.

Let me provide context to your accusation above.

03/11/2024 - You placed 4 live bets of which were cancelled due to incorrect odds by our sportsbook providers risk management team.

Below is the exact message that our Sportsbook provider sent us, and the message that we forwarded to you directly:

"Reason for cancellation: Incorrect odds.

Bets placed:
2464680158582412176 and 2464680354011820388  [3rd quarter] 07:32
2464686004846596292 and 2464686004846596600 [4th quarter] 12:15

Colorado State Rams total (incl. overtime) over 30.5 - 1.8, when score was 7-28, the other sites even weren't showing odds for this outcome, because it's about 1.00001.
Total (incl. overtime) over 41 with odds - 2.0 when score was 7-28, but for example bet365 had on total over 41.5 - 1.05.


Summary: Bets placed had incorrect odds by provider.


As per terms and conditions:

6.4. The Sportsbook platform reserves the right to declare the bets (or a part of them) void (payments are made with the odds «1») or to suspend payments until the end of trial (including judicial) in one of the following cases:

 6.4.3. If there are traces of unfair practices being used (bets made in fraudulent manner, obviously “bad”odds” (e.g. obviously incorrect odds), switched odds);

 6.5. If there is an obvious error in the odds or limit of the market, Bets (placed on odds with an obvious error or exceeding the limit of the market) on that market may be void. If for any reason a bet is accepted after an Event has started (other than clearly indicated Live In-Play betting) Bets will have action unless a material advantage has been gained by the End User. The Sportsbook reserves the right to void the Bet if it was determined that an unfair advantage has been gained."


We apologised for any inconvinience caused, although the provider is well within their right to cancel these bets as the terms state.

Again, it is very unfortunate that we must be placed between sports provider and player - although we must adhere to the provider and their Risk Management team. This further highlights to us how difficult it can be to find a correct balance between Risk Management advise and fair play. This is something we are endlessly trying to improve. It is unfortunately quite a tough situation as the odds were out by such a long shot, meaning the events were essentially guaranteed whilst the payout was many multiples larger than it should have been. A smaller variation of odds would have resulted in a good will payout.

The true odds as stated above were 1.00001 and 1.05 respectively.

Furthermore, we understand your frustration and it is extremely upsetting that is has come to this as this is something well out of our control. We have closed your account due to comments and threats made by yourself, which is troubling considering that we have gone the extra mile for you on many occassions, including a very elaborate personal bonus scheme which has resulted in well over 100% of your losses being given back in bonus, thus putting your net position well into the green. You have lost $11,000 betting on Razed, although with the total bonus, you are in profit $12,000, highlighting the generosity we have given.

We paid out all outstanding rewards which is something that we did to attempt to make things a little better. We paid out your daily reloads, weekly bonus and monthly bonus early.
Furthermore, just a day previously, the team paid you out a wager target which you fell short on in good will. You agreed to an $833k sports wager target in exchange for a large bonus, you reached $500k~ then completed the target by using Dice, this was because you missed the target and it was hours from expiry. We still agreed to pay out 80% of the target.

I would be happy to share all chat logs with our VIP Team and yourself with your permission.

Thanks and best of luck.