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Showing 5 of 5 results by yoonjas
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Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
yoonjas
on 22/03/2013, 19:52:29 UTC
Nevermind, the e-mail staff just solved my problem. Thank you so much BitInstant! I will continue to use your services because of your satisfactory customer service.
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
yoonjas
on 22/03/2013, 19:24:18 UTC
Sorry for re-posting again. But please take a look at this Seth or any other support members.

I have a similar problem as well.

It says SERIOUS ERROR as well.

I went for a cash deposit more than 24 hours ago. Paid via moneygram to zipzap it in my local CVS store. The money never appeared in my MtGox account.

Quote ID: 5986e72b-17cf-4c20-aa47-cdbc035ab8c4
Error ID: 48fefb7f-aa82-4f54-8ec2-51d37ebdf8c9

I invested a considerable amount of money ($500), and I need help as soon as possible.

Thank you in advance,

Jason
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
yoonjas
on 21/03/2013, 22:47:55 UTC
Quote from: magicmike20 on March 21, 2013, 10:42:32 PM
It looks like I'm in the same boat as some of the others:
I did not receive an Order ID or an e-mail from BitInstant, but I did receive an e-mail notification entitled "Successful ZipZap Payment" from ZipZap.
Here is the info that I was given by ZipZap:

Quote ID8702b891-b838-49d8-8ece-2856df79b00d
Event IDef336af9-e79b-4cdd-bf04-215a4199d2b7Quote valid untilThu Mar 21 21:35:11 2013Fees (Not inclusive of ZipZap)3.99%%Amount you need to pay$481.05 USDAmount you will receive$461.856105 USDExpected delivery time(HH:MM:SS)0:04:00Guaranteed delivery time (HH:MM:SS)1:00:00Destination exchangeMtGox

I'm sure that this backlog will be cleared up and taken care of within a matter of days at the very most.  I have had similar issues with BitInstant in the past and they have always made it right at some point.

I think you are in a better boat than I am.

For me, it actually said that the order had a "serious error." I received "Successful ZipZap Payment" also from ZipZap.

I hope you are right for everyone for your last point.
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
yoonjas
on 21/03/2013, 21:31:17 UTC
Quote from: dankster on March 21, 2013, 09:18:38 PM
it looks alot like a straight up scam at this point.



I believe that it's not a scam, rather it is just a high influx of trade especially because of the surge in prices last night. I am being optimistic.

Come on BitInstant, I know that you can pull through.
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
yoonjas
on 21/03/2013, 18:35:59 UTC
I have a similar problem as well.

It says SERIOUS ERROR as well.

I went for a cash deposit. Paid via moneygram to zipzap it in my local CVS store.

Quote ID: 5986e72b-17cf-4c20-aa47-cdbc035ab8c4
Error ID: 48fefb7f-aa82-4f54-8ec2-51d37ebdf8c9

I invested a considerable amount of money, and I need help as soon as possible.

Thanks in advance,

Jason