Quote from: Kraken-Septimus on January 18, 2018, 04:18:47 PM

Quote from: cryptopayments on January 17, 2018, 05:58:42 PM

I have been trying to contact support since Jan 3 regarding a EUR wire that was sent from Kraken to my bank and rejected due to a sudden change in their 'crypto policies'. I provided full SWIFT details of the return, however they have simply ignored my support requests except for one Mario almost 1 week ago who wrote to say they needed more details to which I provided the SWIFT details
Do they have any other form of contact other than the useless support site? Phone number? A real office?

Thanks all
Marco

Hi cryptopayments. We do not offer phone support. Please don't call numbers that you find online, because they will most likely be a scam. I'd suggest escalating your ticket using /forms/2VolutBY6HBGJRRA3]this form. Thank you for your patience.

Well I have escalated my ticket, I have received replies confirming that funds were 'located' then they had to be added manually by a 'technician', however I am still waiting for MY money to be credited to MY account. Maybe you don't offer phone support quite simply because you are unable to manage a half decent customer service? You have not stopped new registrations but claim 'workload' as an excuse to hold clients' funds. Your support agents ( no matter their 'level') reply once or twice and then disappear. This is what kills crypto, amateurs handling money!
I am waiting, for the record, since Jan 4, that's over 3 weeks. Shame on you Kraken

cryptopayments

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