Quote from: VossArtesian on October 28, 2013, 04:30:48 AM

So I am a first batch KnC customer who just got my Mercury at the end of last week. After some initial difficulties upgrading to the latest firmware etc. I got some help from Henrik from ORSoC in IRC, he ssh'd into my machine changed a bunch of settings and got it hashing at ~100gh/s. Reason being that 1/4 of my chip is dead due to a hardware issue. Glancing over the KnC forums I can see that I am far from alone having a defective chip and want to know how to go about getting it replaced. Henrik from ORSoC mentioned that i will need to return my chip for replacement.

Obviously I have no interest in sending the chip back to Sweden before they can send me back another one, as even the 100 gh/s my miner can do is much better than the 0 I will get as soon as i send it out. I wanted to post here to see if there is anyway we can try to get KnC Miner to do some sort of advanced RMA program. They've no doubt proven themselves for their hardware, and ability to keep promises (at least significantly better than every company in the field with the exception of ASICMINER) and hardware issues aside I have had a fantastic customer experience with KnC. I'd like to see if we can propose some sort of advanced RMA program, where a neutral forum member will hold escrowed BTC funds between KnC's customers and KnC, so that KnC can safely send out replacement chips to customers with defective units, without fear that the customer will run off with both chips.

This is something I think would be greatly beneficial to all customers who have been affected by hardware defects, and still not place any undue costs on KnC for the advanced replacement of chips. let me know if there is any support for this sort of program around here, I'm sure will enough support something like this could happen.

+1 to this. I'm basically in the same boat as you.

skoolbytes

Posts

Merits