Quote from: btc-e.com on December 04, 2013, 11:44:45 AM

Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.

It's not a particularly recent phenomenon, is it? If the clients are in error, then please let each client know what information is missing or incomplete. I have a transfer that's been in limbo since 7 Nov. I have sent you all pieces of documentation required to locate the transfer. There are no meaningful responses to ticket #GBT-464-60851 as of today. There is no more documentation I could send you. There are simply no more pieces of information that might help you. You have everything you could possibly have.

Since your support is so unbelievably unresponsive, you leave us to imagine that you are using our money for your own purposes until the last moment. I envision you playing a sort of game whereby you make the client as desperate as possible, but not quite desperate enough to risk his stake through legal action. During this time, you could use the "missing" transferred money to make more money for yourselves. Then, having milked him for as much as you believe you can get, you release the funds. At this point the client is so relieved that the money is not gone forever, and so fevered to get it back out of BTC-e's system again, that he will not rock the boat for fear that it will again be "lost" on transfer out.

If this is not, in fact, what you are up to, and if you don't want current and potential, future clients assuming the worst of you, then please, please, please hire some people to track these transfers down. Blaming your clients is one of the worst ways to handle a situation like this, and your trust level will likely sink even further as a result.

- Findiggle.

findiggle

Posts

Merits