Quote from: CoinTheCoin on December 05, 2014, 04:58:10 PM

Quote from: bobley on December 05, 2014, 04:40:09 PM

The worst Casino and Support ever.
I am having the same issues for a month and the support never answered back to me

1- Website goes down every few minutes so I loose my previous and winnings.
2- The game display is not good, it is all squeezed or I can't play because I dont see the button
3-Today I was able to see my Live Chat on another Casino at the same time Huh

https://bitcasino.io/ and here [urlhttps://bitcoinbet.eu ]https://bitcoinbet.eu [/url]

*condensed*

I am not an operator, merely a curious spectator.

1 - Can you explain this a bit more? Are you saying that the website goes down mid gameplay and that it causes you to lose in the process?

2 - I haven't experienced this problem before. Are you sure your resolution settings are ok? Maybe posting your specs to the live chat will lead to them assisting you in fixing this.

3 - Both of these websites operate under the same platform and have the same live agents. I don't think this should be viewed as a negative gripe. I would much rather deal with agents that are experienced with the problems that might arise from playing the same games.

Not an operator ... but you sound pretty much like

1- I gave all explaination about the lost balance due to disconnection, they admitted the technical issue but .... no actions for a month now

2- I am playing in almost all Bitcoin Casino and I never had any issue with the display of betsoft games
Check Betsoft Gaming website and you will understand what I mean about the display of the games Wink

http://www.betsoftgaming.com/slotscubed/GoodGirlBadGirl.html
I contacted the support many times but they just say we will forward it to the game provider ... the issue is not with the game provider

3- For a non-operator you are well informed Wink

I don't care if they manage one or hundreds of casinos but it is not normal to have a Live Chat discussion on 2 different website at the same time Huh

http://i.imgur.com/t476sz7.png
http://i.imgur.com/063yHN1.png

Quote from: FanEagle on December 05, 2014, 06:15:55 PM

Worst support ever?
Are you serious?

In my own vision, support is been always very fast, comprehensive and reliable! Don't know why you talk of support like that, they are humans after all, they aren't coming from krypto, they cannot shoot fire from eyes or have superstrenght, but their job is very well done.

1 month without any answer regarding my lost balance because of disconnection
This for me a bad support, they could at least refund my bet as they admitted there as technical problems.

Quote from: bitcasino.io on December 05, 2014, 05:24:09 PM

Actually we have 5 different game views, what should help with screen resolution (while we are all sitting on different devices):

On a game page, on right side there are options to choose what view you prefer better for your own screen resolution.

Please let me know in PM with more details about losing some bets - I'm sure we will arrange this issue quite fast. I didn't hear anything yet about it, but already asked technical team to check.

P.S. Something strange with pictures, will try to upload them somewhere else.

Does'nt matter how many views you offee, if none of them work what is the point ?
Check Betsoft Gaming website and you will understand how the games should look.
Many other casinos are displaying the same games properly ....
http://www.betsoftgaming.com/slotscubed/GoodGirlBadGirl.html

I didn't hear anything yet about it Huh

??
Seriously, do I need to post the chat transcript here ?
It has been a month now and not even an email

bobley

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