Quote from: BTC_Spin on January 15, 2018, 09:31:21 AM

Quote from: Bitinity on January 15, 2018, 07:31:29 AM

Quote from: BTC_Spin on January 14, 2018, 03:29:31 PM

Quote from: apeman on January 14, 2018, 03:10:03 PM

Quote from: BTC_Spin on January 14, 2018, 02:48:54 PM

Quote from: apeman on January 14, 2018, 01:28:47 PM

Been waiting on a withdrawal of 35mbtc from these jokers for 2 days now, still not been processed. Their own terms say up to 24 hours.

Hi! Your application for a withdrawal has been successfully completed. Btw its been approximately 18 hours since you made a request.

It was actually around 40 hours and it seems you didn't process it until I complained publicly. I won't be back as you don't seem to be very eager to payout even with such a small amount!

We are sorry for the delay. In apology, we gave you 40 Comp Points that you can exchange into 5 mBTC, with x35 wager, in the private account on our website.

Why it can be different? He said it was around 40 hours but you said it was 18 hours only? Which one is the truth?
Something wrong with your withdrawal system that makes this big time difference of the request time?
No matter which one was the truth but I think you should process it faster unless there is something that need to be investigated. Otherwise, you will lose players who are actually can be very loyal players on your site.

That difference was caused by the support that pushed to us the information about request. The problem has been resolved, we did apologized and gave some bonuses to the player to have fun with us. You can be sure that this won't happen again =)

I appreciate the honesty guys. Although it was a pain waiting for the withdrawal initially, you've handled it much better than I expected. Thanks

apeman

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