Quote from: SirChiko on January 31, 2015, 09:21:54 PM

Quote from: alishah on January 31, 2015, 08:44:47 PM

Here is what i got from "JULIA"

Aiyaz,
Thank you for your email.
I will go ahead and cancel your orders and refund the money to your bank account.

If we cannot verify you, we cannot release the Bitcoin.
This is listed clearly on the site. We do require extra verification for certain withdrawals.

What you read on forums is people getting angry for us to do out job right. We do not want to be defrauded and we do not defraud people.

http://help.igot.com/customer/portal/articles/1731436

Please confirm you wish to close your account.

Regards,
Julie

Well then it's listed there and you didn't read their terms of use.

Not really. Here is what their terms actually say, did you read them?

Quote

Responding to discrepancies that arise while verifying customer and beneficial owner information

igot has risk-based systems and controls in place to respond to any discrepancies that may arise while verifying customer or beneficial ownership information. This may include collecting additional information from our customers:.

For example, a discrepancy may arise where:

the name on a customer's passport does not match the name the customer provides to the reporting entity
the name of a director provided by the company does not match any current director's name appearing on the company search extract.

The poster did not say there were any discrepancies in the information they provided. Also terms and conditions are not a justification for bad business practices.

IGOT regularly withholds customer transactions without discrepancies on their whim. This is not part of the terms that customers agree to. It is bad business practice.

My opinion is if they need this identification it should be part of their verification process.